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Cisco 500-442 Exam Syllabus Topics:

SectionObjectives
System Administration- User and agent configuration
- Call routing and scripting basics
Troubleshooting and Monitoring- Performance monitoring and fault isolation
- Logging and diagnostics
Cisco Contact Center Enterprise Architecture- Deployment models and system architecture
- Core components overview (CUCM, CVP, UCCE)
Configuration and Maintenance- Upgrades and lifecycle management
- System configuration management

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which microapp is used to gather information from the caller?

Answer: D

Explanation:
The Get Speech microapp is used to gather information from the caller in Cisco Virtual Voice Browser (VVB). The Get Speech microapp allows customers to interact with the VVB system using natural language speech inputs, such as providing an account number, name, or address. This microapp uses Automatic Speech Recognition (ASR) technology to transcribe the caller's speech and provide the transcribed information to the next step in the call flow for further processing or routing.
It is worth noting that Get Digits microapp is used to gather DTMF digits from the caller.


NEW QUESTION # 23
Which communication protocol is being used between PG/Router and Live Data to generate report information?

Answer: C

Explanation:
The communication protocol used between PG/Router and Live Data for generating report information is TCP (Transmission Control Protocol). TCP is a reliable, connection-oriented protocol, ensuring the accurate and ordered delivery of report data between these components. This is crucial for the real-time and historical reporting features in Cisco Contact Center environments, where data integrity and consistency are paramount.References:Cisco's technical documentation on Live Data and its integration with the ICM infrastructure often details the communication protocols and architecture used for reporting functions.


NEW QUESTION # 24
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

Answer: D


NEW QUESTION # 25
Which two steps are required to configure a Supervisor? (Choose two.)

Answer: A,C

Explanation:
C: make sure the Supervisor has an Active Directory Account: The Supervisor must have an Active Directory (AD) account in order to be able to log in to the Cisco Finesse web interface and manage the contact center operations.
D: ensure that "Is Supervisor" is checked: The Supervisor role must be assigned to the AD account. This can be done by navigating to the Cisco Unified Contact Center Enterprise Administration page and searching for the Supervisor's account. Once located, the "Is Supervisor" checkbox must be checked to give the account the necessary permissions to manage the contact center.


NEW QUESTION # 26
Which tool can be used to verify the configuration of Basic Call settings?

Answer: B


NEW QUESTION # 27
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