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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Section	Objectives
Agile Methodology in Business Analysis	- Backlog and sprint participation 1. Prioritizing backlog items 2. Supporting sprint planning - Agile principles 1. Collaboration in agile teams 2. Iterative development concepts
Requirements Gathering and User Stories	- User stories and acceptance criteria 1. Defining acceptance criteria 2. Writing effective user stories - Requirements elicitation techniques 1. Document analysis 2. Workshops and interviews
Solution Assessment and Validation	- Solution evaluation 1. Validate solution requirements 2. Assess alignment with business needs - Testing and feedback 1. Feedback incorporation 2. User acceptance testing support
Customer and Business Analysis	- Stakeholder identification and engagement 1. Identify key stakeholders and their roles 2. Elicit business needs from stakeholders - Business process understanding 1. Analyze current business processes 2. Identify process gaps and inefficiencies

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Salesforce Certified Business Analyst Exam Sample Questions (Q253-Q258):

NEW QUESTION # 253
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?

A. INVEST checklist
B. Numerical framework
C. Gap analysis document

Answer: A

Explanation:
This answer states that using the INVEST checklist is what the BA should use to assess the quality of a user story for developing a solution to help the marketing department manage leads in Sales Cloud at UC. The INVEST checklist is a set of criteria that helps to evaluate if a user story is well-written and well-defined. The INVEST checklist stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. Independent means that the user story can be developed and delivered without depending on or affecting other user stories.
Negotiable means that the user story can be modified or refined based on feedback or changes in requirements.
Valuable means that the user story provides a clear benefit or outcome to the user or the stakeholder.
Estimable means that the user story can be estimated in terms of time, effort, or resources needed to complete it. Small means that the user story can be delivered within a short time frame or iteration. Testable means that the user story can be verified or measured against acceptance criteria or tests. Using the INVEST checklist is what the BA should use to assess the quality of a user story because it helps the BA to ensure that the user story is clear, concise, consistent, and complete. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories

NEW QUESTION # 254
At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

A. Allow each team member to merge all user stories at the end of user acceptance testing.
B. Define a common repository to hold all user stories and track changes over time.
C. Send emails to stakeholders with all of the changes to the user stories.

Answer: B

Explanation:
The best practice for giving all team members access and visibility to the most recent user stories as the project is in motion is to define a common repository to hold all user stories and track changes over time. A common repository is a centralized location where all user stories are stored and managed. It allows all team members to access, view, edit, comment, prioritize, assign, and update user stories as needed. It also tracks changes over time and provides version control and history of user stories. A common repository can be a tool such as Jira, Trello, Asana, or Salesforce Agile Accelerator. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/manage-user-stories

NEW QUESTION # 255
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?

A. Map the business process.
B. Review department procedures and consult the org chart.
C. Create an entity relationship diagram.

Answer: A

Explanation:
The best tool for identifying the key recruitment steps and stakeholders in a visual format is to map the business process. Business process mapping is a technique that helps to create a visual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Business process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use business process mapping to identify the key recruitment steps and stakeholders for the Salesforce application. References: https://trailhead.salesforce.com
/en/content/learn/modules/business-analysis-process-mapping/understand-process-mapping

NEW QUESTION # 256
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?

A. The previous implementation partner neglected to do a knowledge transfer of the final solution.
B. The system admins note a fair amount of technical debt without having the time or expertise to address it.
C. The support organization still needs to be trained on how to use Sales Cloud.

Answer: A

NEW QUESTION # 257
A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

A. verify the requirement with the security team.
B. Select the requirement used by the majority of the support team.
C. Bring the requirement to the product owner's attention.

Answer: A

NEW QUESTION # 258
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