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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: The Four Dimensions of Service Management	- Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People
Topic 2: Service Management Key Concepts	- Service Offerings - Value and Value Co-creation - Service Relationships
Topic 3: ITIL Service Value System (SVS)	- Continual Improvement - Guiding Principles - Practices Overview - Governance - Service Value Chain

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EXIN ITIL 4 Foundation Sample Questions (Q367-Q372):

NEW QUESTION # 367
Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?

A. Focus on value
B. Think and work holistically
C. Optimize and automate
D. Start where you are

Answer: C

NEW QUESTION # 368
Which two practices interact the MOST with the service desk practice?

A. Incident management and service request management
B. Deployment management and change enablement
C. Service request management and deployment management
D. Change enablement and incident management

Answer: A

NEW QUESTION # 369
Which two statements about an organization's culture are CORRECT?
It is created from shared values based on how it carries out its work It is determined by the type of technology used to support services It should be based on the culture of prospective suppliers It should be based on the objectives of the organization

A. 1 and 2
B. 2 and 3
C. 1 and 4
D. 3 and 4

Answer: C

NEW QUESTION # 370
What describes the steps needed to create and deliver a specific service to a consumer?

A. Service level management
B. Service management
C. Practices
D. A value stream

Answer: D

NEW QUESTION # 371
How is a 'continual improvement register' used?

A. To organize past, present, and future improvement ideas
B. To authorize changes to implement improvement initiatives
C. To record requests for provision of a resource or service
D. To provide a structured approach to implementing improvements

Answer: A

NEW QUESTION # 372
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