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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is a certification test designed for professionals who want to demonstrate their knowledge and expertise in implementing ServiceNow IT Service Management solutions. CIS-ITSM Exam is intended to validate the candidate's understanding of ITSM processes, ServiceNow ITSM tools, and best practices for implementing ServiceNow ITSM solutions.

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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in implementing and managing IT Service Management processes using the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam is intended for individuals who have a strong foundation in ITIL concepts and are familiar with the ServiceNow platform. CIS-ITSM Exam consists of 60 multiple-choice questions and has a time limit of 90 minutes.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q145-Q150):

NEW QUESTION # 145
Which of the following represents how Knowledge Management subscriptions and article versioning are enabled?

A. Knowledge Base setting on each Knowledge Base
B. Features are enaled by default in baseline Jakarta instances
C. Activation of the Knowledge Management Advanced Plugin
D. Customizations to Knowledge Management

Answer: D

NEW QUESTION # 146
Your customer wants to limit the users who are able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers

A. user_criteria_admin
B. catalog_admin
C. catalog_manager
D. catalog_editor

Answer: A,B

Explanation:
The implementation requirement maps directly to B. catalog_admin; C. user_criteria_admin; therefore B, C is correct. Change Management uses models, model states, state-transition conditions, flows, approval policies, risk controls, conflict detection, change tasks, CI relationships, and access criteria to implement controlled change lifecycles. The model defines the fit-for-purpose process while supporting automation without requiring direct modification of protected baseline logic. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A.
catalog_manager; D. catalog_editor. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics:
Change Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 147
Which plugin should be installed to enable creating known error articles from problems?

A. com.snc.best_practice.problem.madrid.knowledge
B. com.snc.best_practice.knowledge
C. com.snc.best_practice.problem.knowledge
D. com.snc.known_error.problem.madrid.knowledge

Answer: A

NEW QUESTION # 148
In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

A. Changes should reference at least one CI
B. The CI Manager is part of the change approval workflow
C. One Change can be submitted for multiple Cls
D. The Cl Support Group is responsible for change implementations
E. A CI can be affected by a change, even if it is not the CI being changed

Answer: A,C,E

NEW QUESTION # 149
What function can a user with only the ITIL role perform in the Major Incident process?

A. Publish Major Incident communication updates
B. Resolve a Major Incident
C. Promote a Major Incident candidate
D. Propose a Major Incident candidate

Answer: D

NEW QUESTION # 150
......

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