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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Agent Desktop
B. Guided Selling
C. Intelligent Lead Score
D. Case Management
E. Forecasting and Pipeline Management

Answer: B,C,E

NEW QUESTION # 13
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Automation Programs
B. Web Page Creation and Generation
C. Processing Leads and Opportunities
D. Smart Analytics
E. Advanced Segmentation

Answer: A,D,E

NEW QUESTION # 14
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Quote to Order
B. Source to Pay
C. Lead to Opportunity
D. Opportunity to Quote
E. Hire to Retire

Answer: A,C,D

NEW QUESTION # 15
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: C

NEW QUESTION # 16
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Providing industry expertise
B. Including integration capabilities
C. Providing expertise in purchase processes
D. Offering scalability and flexibility

Answer: A,B,D

NEW QUESTION # 17
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