L5M9通過考試 & L5M9試題

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CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Operations Processes and Systems | - Four Vs of operations
- 1. Variation in demand
- 2. Visibility
- 3. Variety
- 4. Volume
- Process design and analysis
- 1. Types of operations: manufacturing and services
- 2. Input–transformation–output model
|
| Topic 2: Operations Management Concepts | - Performance objectives of operations
- 1. Speed
- 2. Flexibility
- 3. Cost
- 4. Dependability
- 5. Quality
- Definition and scope of operations management
- 1. Operations as transformation process (input–transformation–output)
- 2. Role of operations in supply chain efficiency and effectiveness
|
| Topic 3: Quality and Reliability Management | - Failure prevention and recovery
- 1. Failure Mode and Effects Analysis (FMEA)
- 2. Maintenance strategies and reliability improvement
- 3. Failure measurement and impact
- Total Quality Management (TQM)
- 1. Quality assurance vs total quality
|
| Topic 4: Operations Strategy and Performance | - Order winners and order qualifiers
- 1. Competitive positioning through operations capability
- Operations strategy development
- 1. Top-down vs bottom-up strategy perspectives
- 2. Stages of operations strategy evolution
|
| Topic 5: Performance Improvement in Operations | - Continuous improvement approaches
- 1. Business process re-engineering
- 2. Process improvement methodologies
- Performance measurement and benchmarking
- 1. Setting performance targets
- 2. Benchmarking techniques
|
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最新的 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 免費考試真題 (Q123-Q128):
問題 #123
Sunshine Ltd is a global manufacturer of confectionary with sales of products in over 30 different countries bringing in a revenue of over £5m. Due to different cultures and tastes, they produce similar products for each country market, but tweak the recipe slightly for each customer base. Which type of manufacturing process is used at Sunshine Ltd?
- A. customisation
- B. make to order
- C. mass customisation
- D. mass production
答案:C
解題說明:
This is mass customisation as the items are produced both in large quantities and are customised for different client bases. See p.53 for more information on different production methods
問題 #124
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?
- A. finance
- B. agriculture
- C. construction
- D. retail
答案:C
解題說明:
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64
問題 #125
The Balanced Scorecard is a performance management approach which looks at measuring four areas of a business. Of those listed below, which is not an area traditionally measured within the Scorecard?
- A. finance
- B. business processes
- C. environment
- D. customer
答案:C
解題說明:
Environment is not traditionally measured- the other missing criteria is learning and development. This is an approach developed by Kaplan and Norton and there's often at least one question in the exam on this. I recommend learning this as it does also come up in other modules at Level 5 too. For a rounded view of the Balanced Scorecard framework check out this YouTube video: https://www.youtube.com/watch?v=lGJ-25hikHA
問題 #126
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?
- A. Black Belt
- B. Project Owner
- C. Master
- D. Quality Circle Leader
答案:A
解題說明:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.
問題 #127
Managing Events and Relationships is a key application of Operations Management in which sector?
- A. manufacturing
- B. finance
- C. agriculture
- D. retail
答案:D
解題說明:
The correct answer is retail. Retail stores will often do promotions for different items at different times of the year (e.g. Trees at Christmas, Chocolate Eggs at Easter, BBQs in the summer). The other sectors listed do not do events in the same way or to the same extent (if at all). See p.63 for more on Operations in the Retail sector.
問題 #128
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