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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Process purchase orders and returns - Manage inventory levels and stock locations |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Manage scheduling options and requirements - Schedule work orders using various methods - Configure schedule board and board features |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Manage work order reporting and analytics - Manage work order products, services, and notes - Create and manage work orders - Process work order inspections and recommendations |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation |
| Topic 5: Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Topic 6: Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Implement security roles and field service settings - Configure work order types and incident types - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures |
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NEW QUESTION # 108
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
Answer: A,D,E
NEW QUESTION # 109
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
Answer: D
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION # 110
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
Answer: D
NEW QUESTION # 111
You need to create a Preventative Maintenance Agreement that meets Contoso standards and requirements.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create an agreement with the PM incident selected.
2 - Add two agreement schedules...
3 - Set agreement to Active.
4 - Set Auto Generate Work Order to Yes.
5 - Set INvoice Recurrence to Monthly, recur every 3 Months.
NEW QUESTION # 112
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.
Answer: C,D,E
NEW QUESTION # 113
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