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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Security	18%	- Slack security and compliance 1. Retention policies and export 2. Data Loss Prevention (DLP) 3. Enterprise Key Management (EKM) - Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning
Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption
Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies - Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance
Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management

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Salesforce Certified Slack Consultant Sample Questions (Q34-Q39):

NEW QUESTION # 34
You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

A. They can define how many they need.
B. Five
C. One
D. Four

Answer: C

Explanation:
The correct answer is D . An Enterprise Grid organization can have only one Org Primary Owner . This is the highest-level ownership role for the Enterprise organization and is distinct from Org Owners, Org Admins, Workspace Owners, and Workspace Admins. The number of workspaces in the grid does not change the number of Org Primary Owners. In this scenario, the organization has four workspaces - Social, Finance, Marketing, and Operations - but that does not mean there are four Org Primary Owners. Option A incorrectly maps one Org Primary Owner per workspace. Option B has no basis in the role model. Option C is wrong because the organization cannot define an arbitrary number of Org Primary Owners. The Primary Owner concept exists to provide a single ultimate accountable owner for the Enterprise organization, while additional administrative responsibility can be delegated through Org Owner, Org Admin, Workspace Owner, and Workspace Admin roles.
Reference topic: Governance Structure (Owner and Admin Roles) - Org Primary Owner, Enterprise Grid role hierarchy, ownership accountability, and admin delegation.

NEW QUESTION # 35
Your client notices that users are creating workspaces outside of the Enterprise Grid org.
What should you recommend your client do to prevent additional workspaces from being created?

A. Enable domain claiming.
B. Send end-user communication requiring people to only use existing grid workspaces.
C. Create an admin channel for new workspace requests.
D. Automatically deactivate users who try to create new workspaces outside of the grid.

Answer: A

Explanation:
The correct recommendation is to enable domain claiming . In an Enterprise Grid environment, domain claiming is the administrative control that links company-owned email domains to the Enterprise organization and prevents employees from creating unsanctioned Slack workspaces with those domains. This is a policy and governance control, not a communication-only problem. Option A may help route future workspace requests, but it does not prevent independent workspace creation. Option B is weak because user communication is advisory, not enforceable. Option C is not the correct Slack control and would create unnecessary user-management risk. Domain claiming is specifically designed to make the Enterprise org's approved workspaces easier to find, allow eligible users to join the org, and prevent unmanaged workspace sprawl outside the organization. Slack's official documentation explicitly lists preventing unsanctioned workspace creation as a reason to claim domains for an Enterprise organization.
Reference topic: Policies and Settings - Enterprise Grid domain governance, workspace creation control, and domain claiming.

NEW QUESTION # 36
During the migration to Slack, you realize that additional Slack features are needed to meet the client's business requirements, which were not included in the initial agreement. What is your next step?

A. Discuss with the client about the need for these additional features, including their impact on cost and timeline, and adjust the plan with their agreement
B. Inform the client about the additional features and their benefits, but proceed without them to stay within the original budget
C. Implement the additional features without discussing with the client, assuming they will be beneficial
D. Contact Slack support to request these features be added for free as a goodwill gesture

Answer: A

Explanation:
The best approach is to communicate transparently with the client about the necessity of the additional features. Discuss how these features align with their business needs and the potential impact on the project's cost and timeline. This ensures that any adjustments to the project are made with the client's informed consent and understanding.

NEW QUESTION # 37
A startup is implementing Slack for its dynamic and rapidly evolving team. What key element should be included in the learning plan for Slack to cater to this specific environment?

A. An advanced, technical-focused training plan, regardless of the varying proficiency levels within the team
B. Informal, ad-hoc learning sessions led randomly by different team members without a structured curriculum
C. A static, one-time training session covering basic Slack functionalities without follow-up or updates
D. A flexible and ongoing learning program that includes initial basic training, followed by regular updates and sessions as new features are released

Answer: D

Explanation:
For a startup with a dynamic team, a flexible and ongoing learning program is vital. Starting with basic training to build a foundation and continuing with regular updates ensures that the team keeps pace with new features and changes in Slack. This approach is crucial in a startup environment where adaptability and continuous learning are key.

NEW QUESTION # 38
What is a fundamental aspect of the Slack experiential learning approach when training new users in a corporate setting?

A. Providing a comprehensive set of written documentation for users to study and learn about Slack independently
B. Encouraging users to explore and use Slack features through guided, practical activities and real- world scenario simulations
C. Relying exclusively on traditional lecture-based training sessions without hands-on practice
D. Limiting training to only observing demonstrations by experienced Slack users without user interaction

Answer: B

Explanation:
The core of the experiential learning approach in Slack training involves encouraging users to actively explore and use Slack features through guided, practical activities. This hands-on method, especially when coupled with real-world scenario simulations, ensures that users not only understand the functionalities of Slack but also learn how to apply them effectively in their daily work environment.

NEW QUESTION # 39
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