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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Resilient Operations10%- Capacity and performance management, monitoring and event management
- Problem management, service continuity, infrastructure and platform management
Topic 2: Enabling Assured Conformance7%- Information security management, risk management, compliance
Topic 3: High-Velocity IT Concepts and Digital Enterprise25%- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Topic 4: Guiding Principles and Foundational Concepts for Velocity20%- Service-dominant logic, design thinking, complexity thinking
- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
Topic 5: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 6: Enabling Fast Development15%- Agile, DevOps, and continuous integration/delivery practices
- Automation, cloud-native practices, and rapid deployment
Topic 7: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q88-Q93):

NEW QUESTION # 88
An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?

Answer: A

Explanation:
User training aimed at reducing the likelihood of cyber security incidents is a preventive control. It works by influencing user behaviour and increasing awareness so that security threats are less likely to succeed in the first place, thereby reducing the probability of security breaches occurring.


NEW QUESTION # 89
Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

Answer: B

Explanation:
The service value chain is a flexible operating model that describes the key activities needed to create value through products and services. It provides a high-level framework for managing work and is used as a foundation for designing value streams. It is not a fixed sequence of steps and does not describe detailed technical team activities.


NEW QUESTION # 90
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

Answer: D

Explanation:
When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.


NEW QUESTION # 91
An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?

Answer: D

Explanation:
Continuous integration and continuous deployment (CI/CD) reduce the time between changes being made and being available in production. By automating build, test, and deployment processes, CI/CD enables faster and more frequent delivery of updates such as reference data changes, directly reducing delays between data upload and its availability for business use, thereby supporting faster revenue realization.


NEW QUESTION # 92
An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

Answer: A

Explanation:
Storing configuration files in the knowledge management system and managing them through infrastructure as code directly supports assured conformance by ensuring consistency, traceability, and compliance with policies during change and deployment activities.


NEW QUESTION # 93
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