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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Guiding Principles for High-Velocity IT- Lean practices
- Continuous improvement
- Application of ITIL guiding principles
- Agile methods
- DevOps culture
Topic 2: Understand High-Velocity IT Concepts- Digital products
- Digital technology
- Digital transformation
- Digital organization
- High-velocity IT
- IT transformation
Topic 3: High-Velocity IT Techniques and Practices- Cloud computing
- Security and risk management
- Testing and validation
- Architecture and design
- Automation
Topic 4: Contribute to Value with Digital Products- Fast development
- Resilient operations
- Co-created value
- Valuable investments
- Assured conformance
Topic 5: Digital Product Lifecycle- Value streams
- Digital product lifecycle
- ITIL operating model
- Service value creation

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?

Answer: B

Explanation:
Valuable investments can be based on competences gained from the effective use of IT products and services, such as improved decision-making, since these outcomes demonstrate realized value from the investment.


NEW QUESTION # 58
Which behaviour would be encouraged in a lean culture?

Answer: D

Explanation:
A lean culture encourages continuous improvement, learning, and experimentation. Being curious and trying new things supports discovering better ways of working, validating assumptions, and improving processes through feedback, which is central to lean thinking and value-driven optimization.


NEW QUESTION # 59
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

Answer: A

Explanation:
When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.


NEW QUESTION # 60
A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?

Answer: B

Explanation:
Co-created value focuses on the service experience, including both customer experience (CX) and user experience (UX). Understanding how users feel at each interaction point helps the organization design services that consumers actively want to use, and value is co-created through those interactions rather than simply delivered by the provider.


NEW QUESTION # 61
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

Answer: C

Explanation:
Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.


NEW QUESTION # 62
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