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| Section | Objectives |
|---|---|
| Topic 1: Processes | - Directing a project - Closing a project - Initiating a project - Starting up a project - Managing a stage boundary - Controlling a stage - Managing product delivery |
| Topic 2: People | - People management and effective collaboration |
| Topic 3: Practices | - Quality - Business case - Risk - Plans - Progress - Issues - Organizing |
| Topic 4: Principles | - Apply the PRINCE2 principles in context |
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問題 #20
During stage 3, the project manager forecasts that the stage-level recycling tolerance will be exceeded. The project manager records the matter in the issue register and sends only an issue report to the project board.
Is this an appropriate application of the progress practice, and why?
答案:D
解題說明:
The correct answer is D . In PRINCE2, an exception exists when it is forecast that an agreed tolerance will be exceeded. The critical point is that the breach does not have to have occurred already. Once the project manager forecasts that stage tolerance cannot be maintained, the matter exceeds the project manager's delegated authority and must be escalated to the project board.
An issue report may contain detailed analysis of an issue, and the issue register can record the underlying matter. However, neither replaces the specific progress-control mechanism required when stage tolerance is forecast to be exceeded. The project manager must produce an exception report , explaining the cause of the forecast deviation, its consequences, available options, and an appropriate recommendation. The project board can then decide whether to request an exception plan or take another authorized course of action.
Option A therefore understates the governance consequence of the tolerance breach. Option B incorrectly treats the matter solely as an off-specification; the decisive factor for progress control is that an authorized stage-level tolerance is forecast to be exceeded. Option C is incorrect because the immediate escalation is from the project manager to the project board, not automatically to the portfolio office.
PRINCE2 7 reference topics: Progress practice; stage tolerances; exception; exception report; escalation; management by exception.
問題 #21
During the 'initiating a project' process, the team expects local heritage-protection groups to oppose the proposal. The Heritage Director suggests waiting until the groups contact the project. Instead, the project manager asks the Heritage Manager to identify groups known from previous work, and the manager supplies a list.
Is this an appropriate approach to leading successful change, and why?
答案:D
解題說明:
The correct answer is A . Effective change management requires the project to understand who will be affected by the change, who can influence it, and what relationships may need active management. PRINCE2
7 therefore supports proactive stakeholder identification rather than waiting until stakeholders independently approach the project.
The Heritage Manager already possesses useful knowledge from previous work. Using that knowledge during initiation enables the project manager to identify heritage-protection groups early, assess their likely interests and influence, and determine suitable engagement and communication activities. Their anticipated opposition makes early identification more important, not less important, because potential concerns can be understood before they develop into avoidable resistance, issues, or reputational problems.
Option B is incorrect because identifying a stakeholder does not guarantee support. Stakeholder analysis provides information that enables appropriate engagement; it cannot predetermine stakeholder attitudes.
Option C is also incorrect because stakeholder identification is appropriate during initiation and should continue throughout the project as circumstances change. Option D assumes that contact or identification necessarily increases opposition, which is unsupported. Early engagement may instead clarify concerns, reveal constraints, and improve the project's ability to manage change.
The scenario therefore demonstrates proactive use of organizational knowledge to strengthen the project's understanding of its stakeholder environment.
PRINCE2 7 reference topics: People; leading successful change; stakeholder identification; stakeholder analysis; communication; organizational ecosystem.
問題 #22
While the project mandate is being prepared, the Mayor asks the LOB Portfolio Director, acting at the business layer, to select and appoint a suitable project executive for LouisShopping.
Is this an appropriate application of the organization practice, and why?
答案:D
解題說明:
The correct answer is B . PRINCE2 distinguishes the business layer from the project management layer. The business layer commissions projects, establishes the broader organizational context, and appoints an appropriate project executive who will represent the business interest and become ultimately accountable for the project's success within the project board.
The scenario explicitly states that the LOB Portfolio Director is acting at the business layer . Consequently, selecting and appointing an appropriate project executive is consistent with the responsibilities associated with that level of governance.
Option A is too broad. The appointment is not appropriate merely because the Mayor can delegate the activity to any senior stakeholder. The suitability arises because the Portfolio Director is acting as the relevant business-layer representative. Option C incorrectly assumes that the Mayor must personally make the appointment because of the project's civic significance; PRINCE2 does not impose such a requirement.
Option D similarly assigns the responsibility automatically to the Head of Portfolio Office, even though the scenario explicitly identifies the Portfolio Director as the relevant business-layer representative.
The key distinction is therefore between business-layer governance and project-level management. The project executive is appointed from the business layer and subsequently leads the project board.
PRINCE2 7 reference topics: Organization practice; business layer; project executive; commissioning a project; project board structure and accountability.
問題 #23
ISSUES
During stage 1, BuildyBrick was appointed by the procurement team manager as the main contractor for the project. The project is now in stage 3 and BuildyBrick is part way through the site preparation. Following an environmental survey report, BuildyBrick will have to delay the site clearance by several weeks to enable protected amphibians to be relocated. There are two options to deal with this issue. The first is to wait for BuildyBrick to clear the site, but this will take longer. The second is to hire an additional contractor to clear the site more quickly, but this will cost more. Both of these options can be completed within cost and time tolerances, but appointing an additional contractor is beyond the project manager's delegated authority.
Here are three actions related to the resolution of this issue.
Which role (A-E) should be responsible for each action?
Choose only ONE role for each action. Each role can be used once, more than once, or not at all.
答案:A,C,D
解題說明:
The correct mapping is Action 1 - A; Action 2 - E; Action 3 - C .
For Action 1 , the appointment of an additional contractor exceeds the project manager's delegated authority.
Although both options remain within overall stage cost and time tolerances, the project manager cannot authorize a decision that falls outside their defined authority. The matter must therefore be referred to the appropriate project-board authority, with the project executive responsible for leading the decision.
For Action 2 , maintaining project records is part of the project manager's day-to-day management responsibility. Once a decision has been taken, the project manager should ensure that the issue record is updated with the authorized response and decision so that there is an accurate audit trail.
For Action 3 , the senior supplier represents those providing specialist resources and expertise to create the project's products. Confirming that appropriate supplier resources can be made available for additional site- clearance work consequently aligns with the supplier interest.
This question illustrates that issue management must operate within the project's governance and delegation arrangements. Remaining within tolerance does not automatically permit the project manager to take an action specifically outside their delegated authority.
PRINCE2 7 reference topics: Issues practice; delegated authority; issue report; issue register; project executive; project manager; senior supplier.
問題 #24
A product description contains only the following quality specification for the car-parking component: "The shopping centre will include an underground car park." Is this an effective application of the quality practice, and why?
答案:D
解題說明:
The correct answer is D . A product description must define a product sufficiently clearly for its creation, review, and approval to be planned and controlled. Merely stating that the shopping centre will contain an underground car park identifies the existence of a required component, but it does not provide an adequate quality specification .
For effective quality management, measurable characteristics should be established so that the product can be objectively assessed against agreed expectations. Depending on the product, these may include capacity, dimensions, accessibility provisions, charging facilities, structural requirements, security arrangements, environmental standards, or other measurable characteristics. Appropriate quality tolerances may also be defined where controlled variation is permissible.
Option A is incorrect because existence alone does not establish whether the car park is fit for purpose.
Option B similarly confuses confirmation of delivery with verification of acceptable quality. Option C is incorrect because the quality management approach defines how quality will be managed across the project; it is not the repository for all detailed product-specific quality specifications.
The product description therefore needs sufficient measurable information to enable planning of quality- control activities and objective verification that the delivered product meets its defined requirements.
PRINCE2 7 reference topics: Quality practice; product descriptions; quality specifications; quality tolerances; quality control; acceptance and verification.
問題 #25
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PRINCE2-7-Practitioner考試大綱: https://www.vcesoft.com/PRINCE2-7-Practitioner-pdf.html