Salesforce Slack-Admn-201 Tests - Slack-Admn-201 Online Prüfungen

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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel & User Group Administration	28%	- Manage user groups and channel permissions - Implement channel naming conventions and best practices - Convert public channels to private channels - Configure channel management policies - Manage default channels and required channels
User Lifecycle Management	14%	- Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management
App Administration	10%	- Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Manage app approvals and app directory
Workspace Administration	9%	- Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies - Manage workspace settings and configurations
Security	15%	- Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Monitor and audit workspace activity - Configure security policies and compliance settings
Enabling Slack Success	15%	- Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption
Fundamentals	9%	- Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features

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Salesforce Certified Slack Administrator Slack-Admn-201 Prüfungsfragen mit Lösungen (Q112-Q117):

112. Frage
You're an Org Admin for an organization with an Enterprise Grid plan. You receive a list of several full members who will be leaving the organization in 5 days, with the instruction to deactivate their accounts after their departure.
What is the best way to do this?

A. Request the Primary Org Owner do this, as they are the only one who can perform this action.
B. Deactivate the members utilizing the SCIM API.
C. Deactivate the members in the Organization Settings 'Members' tab.
D. Contact Slack via /feedback to get the members deactivated.

Antwort: B

Begründung:
Slack recommends:
"When using SCIM provisioning, admins can automate the deactivation of user accounts through the SCIM API, ensuring synchronization with identity provider (IdP) data." Deactivating manually through the Org Settings (A) is possible but less efficient and scalable. Contacting Slack via /feedback (B) is not appropriate for standard admin tasks. Deactivation is not limited to Primary Org Owners only (D).
(Reference: Slack Administration Study Guide - User Lifecycle Management with SCIM)
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113. Frage
You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?

A. Create new account channels and share them with the respective customers using Slack Connect.
B. Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.
C. Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.
D. Create a new free Slack workspace and invite the sales and customer care teams as full members.

Antwort: A

Begründung:
Slack recommends for external collaboration:
"Use Slack Connect to collaborate with external partners in shared channels rather than relying on guest accounts, especially for long-term relationships." Guests (A, C) require manual account management. A new Slack workspace (D) would fragment communication unnecessarily.
(Reference: Slack Administration Study Guide - Using Slack Connect for External Collaboration)
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114. Frage
Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
B. Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.
C. Email a "How to use Slack guide" to new hires before they start.
D. Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.

Antwort: A

Begründung:
Using Workflow Builder is the best way to:
"Automatically send onboarding messages when users join a channel, providing them with key guidelines like how to use Slack appropriately without requiring manual monitoring." This automates onboarding at scale and reduces Nicole's workload as hiring ramps up.
(Reference: Slack Administration Study Guide - Onboarding Best Practices and Workflow Automation)
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115. Frage
When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?

A. To add responses such as "thank you" or "I'm looking into it" without cluttering the channel needlessly
B. To ensure that others in a channel will be notified of new messages
C. To use slash commands without disturbing the rest of the channel members
D. To make multiple discussions in the same channel easier to follow

Antwort: D

Begründung:
Slack encourages using threads to keep conversations organized and prevent clutter in busy channels.
Official Slack documentation says:
"Threads help organize conversations around specific messages, allowing multiple discussions to happen simultaneously within a single channel without causing confusion." While thanking or quick responses (Option B) can also be done in threads, the primary reason for using threads is to manage multiple discussions efficiently.
(Reference: Slack Administration Study Guide - Best Practices for Channel Communication and Threading)
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116. Frage
You're a Workspace Admin cleaning up inactive channels.
You find a channel inactive for nine months with important content and one member remaining.
What should you do?

A. Notify the one channel member that you are keeping the channel active, but limiting posting permissions to admins only.
B. Notify the one channel member, then archive the channel.
C. Notify the one channel member, then rename the channel and add #archived as a prefix.
D. Notify the one channel member, then delete the channel.

Antwort: B

Begründung:
Slack's guidance for handling inactive channels states:
"Archiving a channel preserves its content and history, allowing it to remain searchable without accepting new posts." Deleting (A) would permanently remove the content. Renaming or limiting posting (C, D) are not standard clean-up procedures for inactive channels.
(Reference: Slack Administration Study Guide - Channel Lifecycle Management)

117. Frage
......

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