SAP - Efficient Latest C-BCSCX-2502 Practice Questions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Section	Weight	Objectives
SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Integration with SAP Business Suite 2. Lead-to-cash processes 3. Omnichannel customer engagement - SAP CX Portfolio 1. SAP Sales Cloud and Service Cloud positioning 2. Customer data and experience management 3. SAP Commerce Cloud capabilities 4. SAP Emarsys and customer engagement
Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. B2B and B2C commerce use cases 3. Customer loyalty and retention strategies
Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Identify competitive differentiators 3. Explain customer-centric business transformation

Section

Weight

Objectives

SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Integration with SAP Business Suite
2. Lead-to-cash processes
3. Omnichannel customer engagement

- SAP CX Portfolio

1. SAP Sales Cloud and Service Cloud positioning
2. Customer data and experience management
3. SAP Commerce Cloud capabilities
4. SAP Emarsys and customer engagement

Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. B2B and B2C commerce use cases
3. Customer loyalty and retention strategies

Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Identify competitive differentiators
3. Explain customer-centric business transformation

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q14-Q19):

NEW QUESTION # 14
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Manage customer identities, consent, and preferences.
C. Provide multiple views of the customer.
D. Execute end-to-end loyalty campaigns.

Answer: B

NEW QUESTION # 15
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By focusing on back-end service operations
C. By providing a dedicated self-service experience as a forecast
D. By executing marketing campaigns for product service

Answer: A

NEW QUESTION # 16
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. Business process analysis is available out-of-the-box.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Integration Suite is available to integrate applications.
E. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.

Answer: A,C,D

NEW QUESTION # 17
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 18
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Enterprise Consent and Preference Management
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: C

NEW QUESTION # 19
......

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