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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Setup20%- Company Settings
  • 1. Business Hours and Holidays
  • 2. Fiscal Year Configuration
  • 3. Organization Settings
- User Interface Configuration
  • 1. App Customization
  • 2. Lightning Experience Settings
Topic 2: Productivity and Collaboration7%- Collaboration Tools
  • 1. Calendar Management
  • 2. Chatter
  • 3. Activities
Topic 3: Data and Analytics Management14%- Analytics
  • 1. Reports
  • 2. Dashboards
- Data Management
  • 1. Import and Export Data
  • 2. Data Quality
  • 3. Duplicate Management
Topic 4: Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
- Sales Productivity
  • 1. Opportunities
  • 2. Accounts and Contacts
  • 3. Leads
Topic 5: Object Manager and Lightning App Builder20%- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
- Object Customization
  • 1. Custom Objects
  • 2. Record Types
  • 3. Fields and Relationships
Topic 6: Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Approval Processes
  • 3. Flow Builder
Topic 7: Service and Support Applications11%- Customer Support
  • 1. Entitlements
  • 2. Case Management
  • 3. Knowledge

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Salesforce Certified Administrator Sample Questions (Q112-Q117):

NEW QUESTION # 112
Thesupport manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?

Answer: B

Explanation:
Explanation
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledgearticles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments.
References:https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5


NEW QUESTION # 113
Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.
What should the administrator do to complete this requirement?

Answer: B


NEW QUESTION # 114
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?

Answer: C


NEW QUESTION # 115
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?

Answer: D

Explanation:
Explanation
To capture the expiration date of warranty based oninstallation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function. For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length.
References:https://help.salesforce.com/s/articleView?id=sf.formula_using_date_datetime.htm&type=5


NEW QUESTION # 116
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?

Answer: B

Explanation:
Explanation
To track assigned licenses and permission sets in Salesforce instead of using a spreadsheet, an administrator should use User Report type on Report object. User Report type allows creating reports that show information about users such as their profile, role, license type, active status, login history etc. It also allows adding fields related to permission sets such as Permission Set Assignments or Permission Set License Assignments. For example, an administrator can create a User Report that shows user name, profile name, user license name, permission set assignments count etc. Login History, Lightning Usage App, or Permission Set Groups are not features that can be used to track assigned licenses and permission sets in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.reports_report_types_standard_user.htm&type=5


NEW QUESTION # 117
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