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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Discovery17%- Business analyst responsibilities
  • 1. Identify business objectives
  • 2. Assess customer environment
  • 3. Demonstrate Salesforce capabilities
  • 4. Support implementation lifecycle
Topic 2: Development Support and User Acceptance12%- Solution validation
  • 1. Manage change adoption
  • 2. Coordinate user acceptance testing
  • 3. Validate business outcomes
  • 4. Support development teams
Topic 3: Collaboration with Stakeholders23%- Stakeholder engagement
  • 1. Manage stakeholder expectations
  • 2. Identify stakeholder roles
  • 3. Prioritize business needs
  • 4. Facilitate communication
Topic 4: User Stories18%- Agile documentation
  • 1. Define acceptance criteria
  • 2. Support Agile delivery
  • 3. Write user stories
  • 4. Refine backlog items
Topic 5: Requirements18%- Requirements management
  • 1. Identify dependencies
  • 2. Manage requirement lifecycle
  • 3. Validate requirements
  • 4. Gather business requirements
Topic 6: Business Process Mapping12%- Process analysis
  • 1. Design future-state processes
  • 2. Manage scope definition
  • 3. Use process mapping techniques
  • 4. Document current-state processes

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Salesforce Certified Business Analyst Exam Sample Questions (Q153-Q158):

NEW QUESTION # 153
Which method should a business analyst use to show current state business flows in Salesforce?

Answer: C


NEW QUESTION # 154
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

Answer: C


NEW QUESTION # 155
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?

Answer: B

Explanation:
The business analyst should move this item to the definition of done. The definition of done is a set of criteria that must be met before a user story or sprint can be considered complete or ready for release. The definition of done helps to ensure quality, consistency, and transparency across the project team. The step "Code Review by Technical Architect" is not part of the acceptance criteria for a specific user story, but rather a general requirement that applies to all user stories or sprints. References: https://trailhead.salesforce.com
/content/learn/modules/user-story-creation/write-user-stories


NEW QUESTION # 156
At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

Answer: B

Explanation:
Explanation
The best practice for giving all team members access and visibility to the most recent user stories as the project is in motion is to define a common repository to hold all user stories and track changes over time. A common repository is a centralized location where all user stories are stored and managed. It allows all team members to access, view, edit, comment, prioritize, assign, and update user stories as needed. It also tracks changes over time and provides version control and history of user stories. A common repository can be a tool such as Jira, Trello, Asana, or Salesforce Agile Accelerator.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/manage-user


NEW QUESTION # 157
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

Answer: A

Explanation:
Explanation
The action that the business analyst should take to quickly become a trusted advisor to the team is to tell the truth in difficult situations. Telling the truth in difficult situations means being honest, transparent, and respectful when communicating with team members about issues, risks, challenges, feedback, or conflicts that may arise during a project or enhancement. Telling the truth in difficult situations helps to build trust and credibility with team members by showing them that you are reliable, accountable, and professional. Telling the truth in difficult situations also helps to prevent misunderstandings, miscommunications, or mistakes that may affect the quality or success of the project or enhancement. The other actions are either counterproductive (B) or irrelevant (A) to becoming a trusted advisor to the team. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-


NEW QUESTION # 158
......

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