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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Requirements Development and Management	25%	- Requirements documentation and validation - Requirements elicitation techniques
Topic 2: Business Analysis Fundamentals	20%	- Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement
Topic 3: User Stories and Agile Practices	15%	- Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams
Topic 4: Stakeholder Engagement	20%	- Communication and collaboration strategies - Stakeholder identification and analysis
Topic 5: Data and Process Understanding in Salesforce	20%	- Data modeling concepts in Salesforce - Process mapping and optimization

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Salesforce Certified Business Analyst Sample Questions (Q84-Q89):

NEW QUESTION # 84
A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain.
The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?

A. The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features
B. The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy
C. The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.

Answer: A

Explanation:
The process of prioritizing the business backlog should be owned by the business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features. The business backlog is a list of requirements or user stories that describe the features or functionality that the business needs or wants from a project or enhancement. The business backlog should be prioritized by the business teams affected because they are the ones who have the most knowledge and interest in the business value and impact of each requirement or user story. The business backlog should also be supported by the internal technology teams who understand ways to maximize Salesforce's declarative features because they are the ones who have the most knowledge and expertise in the technical feasibility and complexity of each requirement or user story. References: https://trailhead.salesforce.com/content/learn/modules/salesforce- business-analyst-certification-prep/requirements-management

NEW QUESTION # 85
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?

A. Conduct user training.
B. Set up users for training.
C. Create user training materials.

Answer: C

Explanation:
A business analyst is responsible for creating user training materials that explain how to use the new case management solution. The training materials should include screenshots, videos, diagrams, and step-by-step instructions that cover the key features and functionalities of the solution. The business analyst should also ensure that the training materials are aligned with the user stories and requirements.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/create- user-training-materials
https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics/trailhead-basics-trails

NEW QUESTION # 86
A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project's goals, stakeholders, background, and scope?

A. Master Service Agreement (MSA)
B. Statement of Work (SOW)
C. System Requirements Specification (SRS)

Answer: B

Explanation:
The Statement of Work (SOW) provides the BA with an overview of the project's objectives, scope, and stakeholders:
Project Goals and Scope: The SOW typically outlines the purpose of the project, high-level deliverables, and boundaries.
Stakeholder Identification: It identifies key players and their roles, ensuring the BA understands the parties involved.
Background Information: The SOW includes contextual details about the business problem or opportunity driving the project, aiding in effective discovery.
Salesforce documentation emphasizes the importance of the SOW as a foundational document for project alignment.

NEW QUESTION # 87
An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.
How should the BA revise the statement below in the correct user story format?
"Sales reps need to track their pipeline in Salesforce."

A. As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.
B. As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.
C. As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.

Answer: B

Explanation:
A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. It typically follows a simple template: As a <type of user>, I want <some goal> so that <some reason>. The answer C follows this template and clearly states the user role, the goal, and the reason. The answer A does not state the reason, and the answer B does not state the correct user role, as the story is about sales representatives, not sales managers. References: Certification - Business Analyst, Get Started with Salesforce Business Analyst Certification Prep, Cert Prep: Salesforce Business Analyst

NEW QUESTION # 88
Which users will be able to reset a Single Sign-On User Password?

A. Admin and Users with the right permission sets.
B. Only the Admin
C. Users above the SSO user in the role hierarchy.
D. The SSO Manager

Answer: B

Explanation:
Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5

NEW QUESTION # 89
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