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After successful competition of the Genesys GCX-AI-GPE certification, the certified candidates can put their career on the right track and achieve their professional career objectives in a short time period. For the recognition of skills and knowledge, more career opportunities, professional development, and higher salary potential, the Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE) certification exam is the proven way to achieve these tasks quickly.

Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Genesys Predictive Routing- Getting Started
  • 1. Business Use Cases
  • 2. Overview of Predictive Routing
  • 3. AI-based Routing Concepts
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Predictive Routing Setup
  • 3. Performance Optimization
Topic 2: Genesys Predictive Engagement- Action Maps
  • 1. Targeting and Engagement Rules
  • 2. Customer Journey Triggers
  • 3. Action Map Configuration
- Customer Journey for Agents
  • 1. Journey Context
  • 2. Agent Interaction Experience
  • 3. Customer Behavior Analysis
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. Performance Reporting
  • 3. AI-driven Insights
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Predictive Engagement Fundamentals
  • 3. Web Tracking and Visitor Identification

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q94-Q99):

NEW QUESTION # 94
What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 95
Why would a user analyze a Segment Report in Predictive Engagement?
Response:

Answer: A


NEW QUESTION # 96
Which two insights can Segment Reports provide?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 97
After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

Answer: C


NEW QUESTION # 98
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 99
......

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