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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 2: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 3: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 4: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 5: Testing | 11% | - Validate and test designs
|
| Topic 6: Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 94
Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time. In which way should a UX Designer customize the Salesforce Help Menu to meet this request?
Answer: C
Explanation:
The uploaded study guide identifies C. Provide links to external resources, such as training videos or a company dictionary as the correct Help Menu customization.
The scenario asks specifically about customizing the Salesforce Help Menu so sales users can efficiently find assistance for important functions and processes. Providing links to relevant training videos, internal definitions, or other curated resources allows support material to be available from a centralized help location within the users' working environment.
Option A proposes a site map, which organizes content structurally but is not the Help Menu customization selected by the guide.
Option B refers to a docked prompt. Docked prompts belong to In-App Guidance and can be appropriate for contextual announcements or onboarding, but the question specifically asks how to customize the Help Menu.
The distinction is between proactive contextual prompts and a centralized collection of help resources. For recurring reference material, the study guide points to Help Menu links that connect users directly to supporting resources.
This can improve productivity because users do not have to independently locate training material every time they need clarification.
Study Guide reference/topics: Salesforce Help Menu, In-App Guidance, training resources, user enablement, Declarative Design.
NEW QUESTION # 95
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved?
Answer: C
Explanation:
The correct answer is A. Remove low value list views from public view, as identified in the uploaded study guide.
The problem is not primarily record access. It is that users have too many list views to choose from, making relevant views harder to locate. The study guide therefore addresses the source of the clutter directly by removing low-value views from public visibility.
Option B changes Sharing Rules, which affect which records users are permitted to access. That does not directly reduce the number of available list-view definitions and therefore does not solve the navigation problem stated in the question.
Option C would allow users to manage public list views, but that shifts administrative complexity to users rather than simplifying the experience for them.
The UX principle is reduction of unnecessary choice. When many low-value options are presented alongside useful ones, users must spend additional effort scanning and deciding which view to use. Removing low-value public views makes the remaining choices more meaningful.
The study-guide answer therefore improves the experience by simplifying the list-view environment itself rather than changing security or delegating additional management responsibility to users.
Study Guide reference/topics: List Views, information reduction, user efficiency, Salesforce configuration, Declarative Design.
NEW QUESTION # 96
Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
Answer: B
Explanation:
The design should be optimized for color contrast-ratio and screen-reading technology, as these are the best practices for designing for visually impaired people12.Color contrast-ratio is the difference in brightness and color between the foreground and the background of a text or an image3.A high color contrast-ratio makes the text or the image more visible and readable for people with low vision or color blindness4. Screen-reading technology is a software that converts text and images on a screen into speech or braille output for people who are blind or have severe vision loss. A design that is compatible with screen-reading technology ensures that the content and functionality of the product are accessible and understandable for these users.Accessibility Standards - Salesforce Help,How to Configure Salesforce for your Blind and Low Vision Users - Salesforce Admins,Color Contrast Ratio - WebAIM,Color Contrast Checker - WebAIM, [Screen Readers - WebAIM], [Screen Reader User Survey #8 Results - WebAIM] The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide [1] and their Accessibility Best Practices [2].
[1]https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.pdf[2]https://developer.salesforce.com/docs/atlas.en-us.salesforce_accessibility_best_practices.meta/salesforce_accessibility_best_practices/accessibility_best_practices_intro.htm
NEW QUESTION # 97
After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.
Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?
Choose 2 answers
Answer: A,D
Explanation:
1: Design Tokens
2: Spacing Tokens
3: Utility Classes
4: Padding Utility Classes
NEW QUESTION # 98
A UX Designer is creating a one-to-many or many-to-one relationship between two objects.
Which kind of relationship should the designer use to link the two objects?
Answer: B
Explanation:
A lookup relationship is a type of relationship that links two objects together, but the relationship is not required. This means that the child object can exist independently of the parent object. A lookup relationship can be either one-to-many or many-to-one, depending on the cardinality of the objects involved. For example, a contact can have a lookup relationship to an account, which means that a contact can belong to one account, but an account can have many contacts. Alternatively, a custom object can have a lookup relationship to a user, which means that a custom object can belong to many users, but a user can have only one custom object record.Trailhead: Data Modeling,Trailhead: Salesforce User Experience Designer Certification Prep,Salesforce Help: Define Lookup Relationships
NEW QUESTION # 99
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