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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Deliver and transition services25%- Service delivery and operational practices
  • 1. Service integration and management
    • 2. Service operation and control
      - Service transition and change management
      • 1. Deployment and implementation
        • 2. Change enablement and release management
          Plan and build service value streams25%- Resource and capability management
          • 1. Buy vs build and sourcing strategies
            • 2. Planning and allocation
              - Service value system and value streams
              • 1. Designing value streams and workflows
                • 2. Core concepts and principles
                  Create and develop services25%- Quality assurance and validation
                  • 1. Testing and verification
                    • 2. Service level management
                      - Service design and development practices
                      • 1. Service components and architecture
                        • 2. Requirements definition and specification
                          Support and improve services25%- Performance measurement and improvement
                          • 1. Continual improvement practices
                            • 2. Metrics and monitoring
                              - Service support and incident management
                              • 1. Incident and problem management
                                • 2. Service desk and request fulfilment

                                  >> New ITIL-4-CDS Test Sample <<

                                  2026 ITIL-4-CDS: Realistic New ITIL 4 Specialist: Create, Deliver and Support Test Sample 100% Pass Quiz

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q25-Q30):

                                  NEW QUESTION # 25
                                  During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

                                  Answer: A


                                  NEW QUESTION # 26
                                  Which is often included in an Agile approach to software development?

                                  Answer: D


                                  NEW QUESTION # 27
                                  An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
                                  Which concept is the key element of this alignment?

                                  Answer: B


                                  NEW QUESTION # 28
                                  Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)

                                  Answer: A,E

                                  Explanation:
                                  "collaborate and promote visibility" breaks down cultural barriers by encouraging shared understanding, transparent workflows, and joint problem-solving sessions. This principle fosters an environment where diverse team members can see how their contributions fit into the bigger picture, reducing misinterpretation and building trust.
                                  "think and work holistically" ensures teams recognize interdependencies across technology, processes, and people. By adopting a holistic mindset, team members appreciate how cultural nuances influence each stage of the service value stream, leading to more empathetic communication and aligned decision-making.


                                  NEW QUESTION # 29
                                  In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

                                  Answer: C

                                  Explanation:
                                  The workforce and talent management practice is dedicated to ensuring that the right people with the right skills are in the right roles at the right time. It provides guidance on creating detailed role profiles, identifying competency requirements for each value-stream activity, assessing current skill levels, and then designing targeted learning plans, mentoring or coaching to close gaps. By integrating these activities into the service value system, organizations can continuously adapt team capabilities to evolving service needs, fostering both individual growth and collective resilience.


                                  NEW QUESTION # 30
                                  ......

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