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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Customer and Business Analysis- Stakeholder identification and engagement
  • 1. Elicit business needs from stakeholders
    • 2. Identify key stakeholders and their roles
      - Business process understanding
      • 1. Analyze current business processes
        • 2. Identify process gaps and inefficiencies
          Requirements Gathering and User Stories- User stories and acceptance criteria
          • 1. Writing effective user stories
            • 2. Defining acceptance criteria
              - Requirements elicitation techniques
              • 1. Document analysis
                • 2. Workshops and interviews
                  Solution Assessment and Validation- Testing and feedback
                  • 1. Feedback incorporation
                    • 2. User acceptance testing support
                      - Solution evaluation
                      • 1. Assess alignment with business needs
                        • 2. Validate solution requirements
                          Agile Methodology in Business Analysis- Agile principles
                          • 1. Collaboration in agile teams
                            • 2. Iterative development concepts
                              - Backlog and sprint participation
                              • 1. Prioritizing backlog items
                                • 2. Supporting sprint planning

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q15-Q20):

                                  NEW QUESTION # 15
                                  The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
                                  What should the BA keep in mind during the process?

                                  Answer: A


                                  NEW QUESTION # 16
                                  Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
                                  What should the BA do to build trust with the stakeholder as the project continues?

                                  Answer: C

                                  Explanation:
                                  The business analyst should set up a casual meeting to create a personal connection with the stakeholder to build trust with them as the project continues. A casual meeting is an informal conversation that allows the business analyst and the stakeholder to get to know each other better, share their backgrounds and interests, and establish rapport and empathy. A casual meeting can help to ease any tension or frustration that may have arisen during the discovery session, as well as show respect and appreciation for the stakeholder's input and feedback. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/stakeholder-management


                                  NEW QUESTION # 17
                                  Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
                                  What does an activity box marked "C Customer' mean?

                                  Answer: A


                                  NEW QUESTION # 18
                                  Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
                                  * Custom apps
                                  * Active Salesforce Sites
                                  * Active flows
                                  * Custom tabs
                                  * Visualforce pages
                                  A Which path should the BA take to find this information?

                                  Answer: B

                                  Explanation:
                                  The path that the business analyst should take to find information about custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages is to review configuration settings. Configuration settings are options or preferences that can be customized or modified in Setup. They can help the business analyst understand how Salesforce was implemented and what features or components were enabled or disabled.
                                  Custom apps, active Salesforce Sites, active flows, custom tabs, and Visualforce pages are examples of configuration settings that can be accessed or changed in Setup.Conducting stakeholder interviews may be a useful way to gather information about business needs, expectations, or feedback, but not about technical details or configuration settings. Reading business process documentation may be a useful way to understand how a business process works or flows, but not about technical details or configuration settings. References:
                                  https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer- discovery https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep
                                  /business-process-mapping


                                  NEW QUESTION # 19
                                  Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
                                  How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

                                  Answer: B


                                  NEW QUESTION # 20
                                  ......

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