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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Weight	Objectives
ITIL Guiding Principles	15-19%	- Keep it simple and practical - Optimize and automate - Start where you are - Think and work holistically - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback
ITIL Service Management Framework	2-4%	- The four dimensions of service management - ITIL guiding principles - ITIL service value system (SVS)
ITIL Practices	34-38%	- General management practices - Technical management practices - Service management practices
Introduction to ITIL	2-4%	- Key concepts of service management - Purpose of the ITIL Foundation qualification
The Four Dimensions of Service Management	13-17%	- Information and technology - Partners and suppliers - Organizations and people - Value streams and processes
ITIL Service Value System	13-17%	- Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain - The service value chain

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q101-Q106):

NEW QUESTION # 101
Which of the following BEST describes an operating model?

A. A conceptual and visual representation of how an organization co-creates value with its customers
B. A recommendation that guides an organization's actions and decisions in all circumstances
C. A set of organizational resources designed for performing specific work or achieving a particular objective
D. A set of rules that ensures consistent decision-making and accountability within the organization

Answer: A

Explanation:
An operating model is a conceptual and visual representation of how an organization works to co- create value with its customers, showing how its components and activities integrate and interact to deliver products and services.

NEW QUESTION # 102
Which of the following statements about 'outcomes' is TRUE?

A. The level of expenses regarding a technology for a service is defined by an outcome
B. An outcome depends on at least one output to deliver a result
C. Outcomes provide assurance to stakeholders regarding the performance of a service
D. The delivery of products to a stakeholder is enabled by outcomes

Answer: B

Explanation:
Outcomes are the end results that depend on specific outputs to achieve desired effects or benefits.

NEW QUESTION # 103
Why does the ITIL Continual Improvement Model begin by defining the vision?

A. To ensure improvement efforts are aligned with the organization's objectives
B. To confirm whether previous improvement initiatives were successful
C. To document current performance metrics before changes are made
D. To identify improvement actions and assign responsibilities

Answer: A

Explanation:
The continual improvement model begins by defining the vision to ensure that improvement efforts align with organizational objectives, so option B is correct. Without a clear understanding of the desired direction, teams may improve the wrong things, optimize locally, or invest effort in changes that do not support strategy or stakeholder value. The vision acts as the anchor for later questions such as where the organization is now, where it wants to be, how it will get there, and how progress will be measured. ITIL emphasizes that improvement should not be random or isolated. It should support the wider purpose, priorities, and desired outcomes of the organization.
Current performance metrics and actions matter, but they come after the vision has clarified what success actually means in context.

NEW QUESTION # 104
What distinguishes 'continuous deployment' from continuous delivery?

A. Continuous delivery requires manual code integration
B. Continuous deployment prevents frequent releases
C. Continuous delivery eliminates testing activities
D. Continuous deployment automatically deploys changes to production

Answer: D

Explanation:
Continuous deployment is distinct from continuous delivery because it automatically moves validated changes into the live production environment. That is why option C is correct. In continuous delivery, changes are integrated, tested, and made ready for release, but a deliberate business or operational decision may still be required before deployment to production. In continuous deployment, that final manual release decision is removed, and successful changes flow directly into use. This requires strong automation, testing discipline, monitoring, and confidence in the deployment pipeline.

NEW QUESTION # 105
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A. outcomes
B. relationships
C. organizations
D. services

Answer: D

Explanation:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, is available when and where it is needed. This includes information on how CIs are configured and the relationships between them.

NEW QUESTION # 106
......

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