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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships
The Four Dimensions of Service Management	- Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People
ITIL Service Value System (SVS)	- Service Value Chain - Continual Improvement - Guiding Principles - Governance - Practices Overview

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EXIN ITIL 4 Foundation Sample Questions (Q261-Q266):

NEW QUESTION # 261
In which case would a problem be logged as part of the problem identification?

A. After receiving of error information from a supplier
B. When the cause is identified but not resolved
C. When a user reports an unplanned service interruption
D. After a workaround is identified and documented

Answer: A

NEW QUESTION # 262
Which statement about service desks is CORRECT?

A. The service desk should work in close collaboration with support and development teams
B. The service desk should remain isolated from technical support teams
C. The service desk should rely on self-service portals instead of escalation to support teams
D. The service desk should escalate all technical issues to support and development teams

Answer: A

NEW QUESTION # 263
Which dimension considers data security and privacy?

A. Partners and suppliers
B. Information and technology
C. Organizations and people
D. Value streams and processes

Answer: B

NEW QUESTION # 264
Which role approves the cost of services?

A. Customer
B. Sponsor
C. Change authority
D. User

Answer: B

NEW QUESTION # 265
What are the KEY stakeholder groups that service providers should cooperate with?

A. Customers
B. Suppliers
C. Developers
D. Relationship managers

Answer: A

NEW QUESTION # 266
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