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Microsoft MB-230 Exam is intended for professionals who work in the customer service industry and have experience using Dynamics 365. MB-230 exam is ideal for individuals who want to demonstrate their expertise in designing and implementing customer service solutions, as well as those who want to expand their career opportunities and increase their earning potential.

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Microsoft MB-230 exam is designed for professionals who are seeking to become certified as a Microsoft Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates the skills and knowledge required to implement and configure Microsoft Dynamics 365 for Customer Service solutions. It is a great opportunity for individuals who want to showcase their proficiency in customer service solutions and enhance their career prospects.

Microsoft MB-230 exam is intended for individuals who have experience working with Microsoft Dynamics 365 and want to specialize in customer service. MB-230 Exam is ideal for functional consultants, customer service managers, and IT professionals who want to enhance their skills and knowledge in delivering customer service solutions using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification will also be beneficial for those who want to progress their career in customer service management.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q321-Q326):

NEW QUESTION # 321
A company uses Dynamics 365 Customer Service with loT devices.
A user with permissions set to use the Customer Service app attempts to connect an loT device. The user receives an error that states they are not authorized to add this device.
You need ensure that the user can add the device. You must use the principle of least privileged access.
Which two roles should you assign to the user? Each correct answer presents part of the solution NOTE: Each correct selection is worth one point.

Answer: A,C


NEW QUESTION # 322
You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for review.
You approve some articles and revert some articles to draft status.
For each action, what should you do next? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 323
You need to build a personal dashboard that displays the following charts and views:
Charts:
Number of cases by owner and priority
Products with most cases opened
Views:
Display the number of cases opened in a seven-day period
Display the number of escalated cases
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
A picture containing application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/powerapps/user/track-your-progress-with-dashboard-and-charts


NEW QUESTION # 324
You are a Dynamics 365 for Customer Service administrator.
You need to implement queues to manage cases.
Which queue types should you use? To answer, drag the appropriate queue types to the correct scenarios.
Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage- activities-cases


NEW QUESTION # 325
You view the interactive dashboard in the Microsoft Dynamics 365 Customer Service Hub.

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation


NEW QUESTION # 326
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