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Salesforce Service-Cloud-Consultant Exam consists of 60 multiple-choice questions, and the candidate must complete the exam within 105 minutes. Service-Cloud-Consultant exam is divided into four main sections: Industry Knowledge, Service Cloud Solution Design, Service Cloud Solution Architecture, and Service Cloud Solution Implementation.

Salesforce Certified Service cloud consultant certification is highly valued in the industry and is a testament to the candidate's knowledge and skills in the Salesforce Service Cloud platform. It is an advanced-level certification that requires candidates to have a deep understanding of the Service Cloud features and functionalities, including case management, knowledge management, contact center automation, and social customer service.

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Salesforce Certified Service cloud consultant Sample Questions (Q91-Q96):

NEW QUESTION # 91
A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they use?

Answer: A


NEW QUESTION # 92
Cloud Kicks support agents are getting too many emails due to case ownership changes.
What should the admin recommend to solve the issue?

Answer: C

Explanation:
Comprehensive and Detailed Explanation:
To reduce the volume of email notifications sent to support agents when case ownership changes, administrators can modify the Support Settings in Salesforce.
From the official Salesforce Help documentation:
"Select Cases. Select Support Settings. Deselect the Notify Case Owners when Case Ownership Changes checkbox to disable email notifications."
-Salesforce Help
By unchecking this setting, Salesforce will no longer automatically send email notifications to agents upon changes in case ownership, thereby reducing email clutter and allowing agents to focus on more critical communications.


NEW QUESTION # 93
At Universal Containers, a support agent dedicated to one customer regularly handles complex
integration-related cases. In these cases, the agent collaborates with Universal Containers product development
team and the client's system integration. What would the consultant recommend to expedite the handling of
these cases?

Answer: B


NEW QUESTION # 94
Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent
chats from customers. However, it is important that contact center managers monitor the chat sessions to
ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?

Answer: B


NEW QUESTION # 95
The support team at Cloud Kicks would like would like to implement Messaging to gather customer feedback and issues.
What are two places the messages can be routed to?
Choose 2 answers

Answer: A,B


NEW QUESTION # 96
......

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