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| Section | Weight | Objectives |
|---|---|---|
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Use dispatcher console and scheduling tools - Set up operating hours and availability - Configure scheduling policies and optimization rules |
| Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Configure service territories and membership - Manage time sheets, operating hours, and skills |
| Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
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NEW QUESTION # 117
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
Answer: B,D
Explanation:
Maintenance Plans are records that define recurring work orders for preventive maintenance such as inspections or tune-ups[188]. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[189]. Generation Timeframe is asetting that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[190].
Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans such as 7days or 30 days[191]. Auto-generating Work Orders with a 14 day Generation Timeframe and a 14 day Generation Horizon would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating workorders from maintenance plans every 14 days within14 days of their scheduled date. Associating a Required Skill called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans.
Required Skills are fields on the maintenance plan object that indicate which skills are needed for performing preventive maintenance[192]. Associating a Work Type called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans. Work Types are records that define the standard tasks and duration for a specific type of work[193]. References: https://help.salesforce.com
/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm
NEW QUESTION # 118
Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?
Answer: A
Explanation:
This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. References:https://help.salesforce.com/s
/articleView?id=sf.fs_mobile_branding.htm&type=5
NEW QUESTION # 119
Universal Containers wants to ensure that Service Appointments are only assigned toActive Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
Answer: B
Explanation:
Match Boolean is an optimization criterion that prioritizes matching service appointments with resources based on boolean fields such as certifications or preferences[139]. Using Match Boolean in the Scheduling Policy would allow Universal Containers to ensure that Service Appointments are only assigned to Active Resources bycreating a boolean field on the service resource object such as Active Resource and setting it to true or false depending on their status. Match Fields is an optimization criterion that prioritizes matching service appointments with resources based on fields such as skills or territories[140]. Preferred Resources is an optimization criterion that prioritizes assigning service appointments to resources who have previously completed similar work orders or who are preferred by customers[141]. Required Resources is an optimization criterion that prioritizes assigning service appointments to resources who are explicitly required by customers or dispatchers[142]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_policies_optimization_criteria_match_boolean.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_scheduling_policies_optimization_criteria_match_fields.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_preferred_resources.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_scheduling_policies_optimization_criteria_required_resources.htm&type=5
NEW QUESTION # 120
Universal Containers provides prompt service and has multiple service levels forDifferent customers. Over
50% of Service Appointments are created on the same dayThat they need to be completed. As a result, a Technician's daily schedule can changeMultiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
Answer: B
Explanation:
The requirement is best implemented with Drip Feed dispatch. Drip Feed controls how many future Service Appointments are released to each technician. Setting the quantity to the required number keeps the technician queue small and automatically dispatches the next eligible appointment as current work is completed, canceled, or cannot be completed.
In scheduling design, it is important to distinguish eligibility from preference. Work Rules filter candidates that do not satisfy hard constraints such as territory, availability, skills, or boolean conditions, while Service Objectives rank the remaining options. Dispatcher Console actions then use that policy logic to place, move, or dispatch appointments in a controlled way.
The alternatives address different parts of the Field Service model. Manual dispatch creates avoidable administrative work, while ordinary auto-dispatch does not by itself provide the same controlled queue depth and protection from frequent schedule changes.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Drip Feed; automated dispatch; mobile appointment visibility.
NEW QUESTION # 121
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?
Answer: C
Explanation:
This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. References:https://help.salesforce.com/s/articleView?id=sf.
fs_street_level_routing.htm&type=5
NEW QUESTION # 122
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