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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Business Acumen	30%	- Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX)
Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes
Customer Success Foundation	10%	- Explain recurring revenue financial implications - Describe recurring revenue financial terms - Define customer experience - Explain the stages of the customer lifecycle
Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics
Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models

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Cisco Renewals Manager Sample Questions (Q71-Q76):

NEW QUESTION # 71
What are two common benefits of an Enterprise Agreement? (Choose two.)

A. provides perpetual licenses for hardware
B. licenses available across the entire organization
C. provides free technical support for all software
D. allows customers to pick and choose the software features
E. simplified license management by providing a single agreement to cover an organization

Answer: B,E

NEW QUESTION # 72
During the Preparation phase, an RM discovers 30 decommissioned assets are still listed in the customer ' s IB. Which action should the RM take?

A. Reconcile the IB in Cisco Ready and remove the decommissioned assets.
B. Escalate the discrepancy to the Operations team to manually remove the assets during order booking.
C. Generate the quote with the assets and apply a DoNotRenew (DNR) flag to the decommissioned items.
D. Update the customer ' s Smart Account directly to delete the assets before generating the quote.

Answer: A

Explanation:
The RM should reconcile the Installed Base before quoting so that assets genuinely removed from service are correctly reflected as decommissioned. Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires the RM to interpret Installed Base data through Cisco Ready for Partners, identify coverage issues, and remediate data misalignments to maintain entitlement accuracy. Accurate IB data is fundamental to quote readiness because obsolete or decommissioned assets can incorrectly inflate renewal scope and create downstream commercial discrepancies. (Cisco Learning Content) Cisco describes Cisco Ready as a centralized source of current Installed Base information and specifically notes that authorized sellers can correct certain data, including marking equipment that customers have removed from service. Cisco guidance further confirms that IB records remain mapped unless assets are marked as decommissioned or removed from the customer ' s network through the appropriate asset- management process. (Cisco) Option B waits until order booking, which is too late; Preparation is specifically intended to resolve IB inaccuracies before quoting. Option C is incorrect because Smart Account administration is not the mechanism for correcting physical Installed Base disposition. Option D would leave inaccurate assets in the renewal configuration rather than correcting the underlying IB.
The appropriate workflow is therefore to reconcile the customer ' s IB in Cisco Ready and ensure the 30 decommissioned assets are removed or correctly marked before generating the renewal quote. Therefore, A is correct.

NEW QUESTION # 73
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?

A. $3000 and $3000
B. $1000 and $3000
C. $1100 and $3300
D. $1000 and $1000

Answer: B

NEW QUESTION # 74
What support should an RM take from the CSM?

A. Communicate value and the impact of Cisco solutions.
B. Communicate new greenfield opportunities.
C. Book customer-service briefings.
D. Oversee the closure of contracts.

Answer: A

Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment Provide feedback and insights on customer health, satisfaction, and adoption

NEW QUESTION # 75
Which two actions does a partner perform within CCW-R? (Choose two.)

A. renew services
B. set up an email marketing campaign
C. download data sheets
D. view and manage contracts

Answer: A,D

NEW QUESTION # 76
......

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