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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed |
| Topic 2: Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
| Topic 3: Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy |
| Topic 4: Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations |
| Topic 5: Principles of Operations Management | 15-20% | - Input-transformation-output model - Linkages between operations, procurement and supply chain - Definition, scope and role of operations management - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness |
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質問 # 50
JJ Ltd is a sporting goods manufacturer who is based in the UK. It is considering expanding its operations to include manufacturing sites based in South Americ a. Which of the following considerations will JJ Ltd need to consider now that they are becoming an international organisation? Select TWO
正解：A、C
解説：
In global sourcing cultural aspects will be important (such as differences in language and customs). Quality Standards is also a consideration as these differ from country to country. Keeping costs down and product design are incorrect as these would have been a consideration beforehand- they're not new considerations as per the question. See p.66 of the study guide.
質問 # 51
Which of the following is a benefit to a company of introducing TQM?
正解：D
解説：
Increased customer loyalty is a benefit of TQM (p.107). This is because the focus of TQM is customer satisfaction and this in turn will lead to customer loyalty.
質問 # 52
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 1?
正解：C
解説：
The correct answers are as follows:
質問 # 53
The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?
正解：B
解説：
1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.
質問 # 54
Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?
正解：A
解説：
Firstly, the sentence is true, so you can discount options 3 and 4. A high-visibility company is one where customers see the operating process. Examples include education- students sit in the classroom so see the teaching process, and the postal service, where customers receive notifications of when parcels will be delivered. Low-visibility means the customer doesn't see the operating process, so an example of this would be agriculture or manufacturingcustomers just see the end result. Where customers see the process, companies require higher levels of customer management skills. Between options 1 and 2, 1 is correct - this is a direct quote from p.50. Where you have highvisibility, you will likely need to employ more staff, deal with customers on the phone/ in person and companies will probably have more complaints- all of which cost money.
質問 # 55
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