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| Section | Weight | Objectives |
|---|---|---|
| Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Service Cloud | 10% | - Service process design - Case management and automation |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Integration | 5% | - API management and data integration - MuleSoft integration patterns |
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NEW QUESTION # 27
Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recentacquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* SalesCloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architectrecommend in order to set up an environment in which users can test the functionalities from end to end?
Answer: A
Explanation:
To provide an end-to-end training environment for users to test functionalities, a new Marketing Cloud Account Engagement business unit should be created. Recreating the configuration in this unit and linking it to a full copy Sales Cloud sandbox allows for a comprehensive and isolated environment that mirrors production. This enables users to explore and learn new features without impacting live data or processes.
Salesforce recommends the use of sandboxes for training and testing purposes to ensure that users are adequately prepared for using new functionalities.
NEW QUESTION # 28
Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?
Answer: C
Explanation:
Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts. This approach will allow UC to keep their current customizations on the Opportunity object, while allowing for greatercontrol and flexibility when customizing the solution in the future. Additionally, this approach will allow UC to better orchestrate the automations and ensure that operations are being run in the right order and context.
https://www.salesforce.com/products/cpq/overview/
NEW QUESTION # 29
Northern Trail Outfitters (NTO) is running amulti-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?
Answer: D
Explanation:
A Scaled Agile Center of Excellence (LACE) is a smallteam of people dedicated to implementing the SAFe Lean-Agile way of working1. A LACE can be used to gather information, lead change, share best practices, and keep people on the same page as theorganization moves forward2. A LACE is a cornerstone of successful transformations because it encourages continuity and manages expectations3.
By establishing a LACE, NTO can leverage the benefits of agile at scale, such as faster delivery, higher quality, lower costs, and happier customers31. A LACE can also help NTO overcome the challenges of silo- thinking and lack of alignment by fostering collaboration and communication across different teams and systems21.
NEW QUESTION # 30
At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?
Answer: B
Explanation:
Salesforce Field Service's out-of-the-box functionality for Multiday Service Appointments efficiently handles appointments spanning multiple days. Using declarative automation for follow-up emails ensures personalized customer engagement post-service, enhancing customer satisfaction and operational efficiency without the need for extensive custom development.
NEW QUESTION # 31
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers
Answer: A,B,D
Explanation:
To minimize disruption during the transition to Salesforce Billing, migrating historical payment methods ensures continuity in payment processes and customer convenience. Providing comprehensive training and enablement for end users and admins is crucial for smooth adoption and effective use of the new system.
Comparing invoices from both systems helps verify accuracy and consistency, ensuring that customers receive correct billing information, thus maintaining trust and satisfaction. These steps are in line with Salesforce's best practices for system migration and adoption, emphasizing the importance of data integrity, user preparedness, and continuity in customer-facing processes during system transitions.
NEW QUESTION # 32
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