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| Section | Objectives |
|---|---|
| Topic 1: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 2: Scheduling and Dispatch | - Scheduling policies and constraints
|
| Topic 3: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Topic 4: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 5: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 6: Work Order Management | - Work order creation and lifecycle
|
Practicing with Salesforce FS-Con-101 Exam questions will help you to become an expert, Salesforce FS-Con-101 and acquire the Salesforce FS-Con-101 Certification. Salesforce FS-Con-101 Exam Questions allow you to verify your skills as a professional, prepared by Salesforce FS-Con-101. You have to pass the Agentforce Field Service and Operations Consultant FS-Con-101 exam to achieve the Salesforce FS-Con-101 certification on the first attempt, which is organized by Salesforce.
NEW QUESTION # 105
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform anySubsequent service calls.Which two actions should the field service administrator take to configure field service to ensure the installation Technician is assigned to subsequent service calls? Choose 2 answers
Answer: B,D
Explanation:
The correct configuration is a Preferred Resource preference on the Account plus the Preferred Resource Service Objective. The Account-level preference establishes an ongoing customer-technician preference that can influence future work, while the Scheduling Policy objective gives that preference weight when ranking otherwise valid candidates.
In scheduling design, it is important to distinguish eligibility from preference. Work Rules filter candidates that do not satisfy hard constraints such as territory, availability, skills, or boolean conditions, while Service Objectives rank the remaining options. Dispatcher Console actions then use that policy logic to place, move, or dispatch appointments in a controlled way.
The alternatives address different parts of the Field Service model. Making the technician Required on one appointment is a one-off hard constraint and does not create the reusable customer preference required for subsequent service calls.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Resource Preferences; Preferred Resource objective; Account inheritance.
NEW QUESTION # 106
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
Answer: A
Explanation:
A Product Request record can be added to a Work Order to request a product from inventory for a service appointment. A Work Type is a template that defines the duration, skills, and products required fora work order or work order line item. A Service Appointment is a record that represents a scheduled visit by a service resource to a customer location. A Service Report is a document that summarizes the details and outcomes of a service appointment. References: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_service_reports.htm&type=5
NEW QUESTION # 107
UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
Answer: B,D
Explanation:
These two applications allow viewing all of the absence records at once, as they support displaying related lists on objects such as service resources or service territories. References:https://help.salesforce.com/s
/articleView?id=sf.fs_absences_overview.htm&type=5
NEW QUESTION # 108
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
Answer: C,D
Explanation:
Working Location Enable Primary is a setting on the Working Territories work rule that defines whether resources should be matched with service appointments based on their primary territory only or any territory they belong to[186]. Match Territory is a work rule that defines whether resources shouldbe matched with service appointments based on their territories[187]. Selecting Working Location Enable Primary on the Working Territories Work Rule and including the Match Territory Work Rule would allow Universal Containers' scheduling policy to look atboth primary and secondary service territories by enabling matching resources with service appointments based on any territory they belong to and prioritizing matching resources with service appointments based on their territories. Removing the Match Territory Work Rule would not allow Universal Containers' scheduling policy to look at both primary and secondary service territories because it would disable matching resources with service appointments based on their territories. Deselecting Working LocationEnable Primary on the Working Territories Work Rule would not affect Universal Containers' scheduling policy because it is already deselected by default. References: https://help.salesforce.
com/s/articleView?id=sf.fs_scheduling_policies_work_rules_working_territories.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_scheduling_policies_work_rules_match_territory.htm&type=5
NEW QUESTION # 109
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
Answer: D
Explanation:
The Products Consumed section on the Work Order allows the technician to record the products used and adjust the inventory levels of their van stock. The Product Item Transactions Related Liston the Product Item shows the history of product movements, but does not allow recording new transactions. The Work Order Line Item associated with the completed Work Order shows the products required, but not the products used.
The Product Request Line Item associated with the Product shows the products requested, but not the products consumed. References: https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_item_transactions.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5https://help.salesforce.
com/s/articleView?id=sf.fs_product_request_line_items.htm&type=5
NEW QUESTION # 110
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