EXIN ITILFNDv4 Questions: Tips to Get Results Effortlessly [2026]

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Organizational Structure and Roles	10%	- Key roles and responsibilities - Teams and groups
Technology and Information Management	10%	- Role of technology in service management - Information management principles
ITIL Service Value System	20%	- Governance - Purpose and components - Service value chain 1. Engage 2. Improve 3. Obtain/build 4. Deliver and support 5. Design and transition 6. Plan - Continual improvement
Key Concepts of Service Management	15%	- Value, value co-creation, stakeholders - Services, service offerings, service relationships - Service management as a practice
ITIL Practices	30%	- General management practices 1. Relationship management 2. Information security management 3. Continual improvement 4. Supplier management - Technical management practices 1. Infrastructure and platform management 2. Software development and management 3. Deployment management - Service management practices 1. Problem management 2. Availability management 3. Incident management 4. Change enablement 5. Business continuity management 6. Service request management 7. Capacity and performance management 8. Service level management
ITIL Guiding Principles	15%	- Think and work holistically - Focus on value - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate - Collaborate and promote visibility - Start where you are

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EXIN ITIL 4 Foundation Sample Questions (Q212-Q217):

NEW QUESTION # 212
Which is a description of service provision?

A. Activities that an organization performs to deliver services
B. A formal description of one or more services, designed to address the needs of a service consumer
C. Cooperation between two organizations to ensure that a service delivers value
D. A way to help create value by facilitating outcomes that service consumers need

Answer: A

NEW QUESTION # 213
What is the PRIMARY use of a change schedule?

A. To manage emergency changes
B. To plan changes and help avoid conflicts
C. To manage standard changes
D. To support the 'incident management' practice and improvement planning

Answer: B

NEW QUESTION # 214
Which is the FIRST thing to consider when focusing on value?

A. Understanding what is valuable to the service consumer
B. Ensuring value is co-created by improvement initiatives
C. Defining customer experience and user experience
D. Identifying the service consumer who will receive value

Answer: D

NEW QUESTION # 215
Which of the following can be used to access service desks?

A. Text and social media messaging
B. Phone calls
C. Email
D. All of the above

Answer: D

NEW QUESTION # 216
Which practice nurtures links with stakeholders at strategic and tactical levels?

A. Service level management
B. Relationship management
C. Service desk
D. Supplier management

Answer: B

NEW QUESTION # 217
......

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