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| Section | Objectives |
|---|---|
| Topic 1: Understand the improvement of operations management | - Analyse quality management and improvement
|
| Topic 2: Understand the concept and scope of operations management | - Analyse the role and activities of operations management in organisations
|
| Topic 3: Understand planning and control in operations management | - Analyse inventory planning and control
|
| Topic 4: Understand the design of operations management systems | - Analyse the design of goods and services
|
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NEW QUESTION # 96
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?
Answer: C
Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.
NEW QUESTION # 97
One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?
Answer: D
Explanation:
Firstly, the sentence is False- BPR is more expensive than Kaizen- so discount options 1 and 2. Between 3 and 4, 4 is incorrect as BPR is quick and doesn't involve everyone. Kaizen is slow and involves everyone. Differences between BPR and Kaizen are on p.90 of the study guide.
NEW QUESTION # 98
When quality is used as a foundation to build improvements in other areas such as dependability, what is this theory known as?
Answer: D
Explanation:
This is the Sand Cone Theory from p.84. The other options are not real. The Sand Cone theory is about building a strong base, and then building something up one bit at a time, i.e. once you've got quality you then add in dependability, then you add in cost etc.
NEW QUESTION # 99
Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts. Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?
Answer: D
Explanation:
Preventative maintenance should be used at Doug's Doughnuts. The machines should be serviced regularly to ensure they're working well. A break-down in machinery would stop production, and because Doug's Doughnuts produce so many items per day, this would cause a serious issue for the company. Run to breakdown means you don't repair anything until the item is completely broken. Condition-based maintenance is when maintenance is scheduled when it is required, usually to a schedule. Reactive is when maintenance is conducted when something breaks. See p.103.
NEW QUESTION # 100
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?
Answer: B
Explanation:
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133
NEW QUESTION # 101
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