220-1202 Verified Answers, CompTIA Valid 220-1202 Test Guide: CompTIA A+ Certification Exam: Core 2 Pass Certainly

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Configure backup and recovery
  • 3. Perform OS updates and upgrades
- Windows tools and utilities
  • 1. Use Command Prompt and PowerShell
  • 2. Manage disks and partitions
  • 3. Use Task Manager and Device Manager
- OS installation and configuration
  • 1. Manage mobile operating systems
  • 2. Configure macOS and Linux
  • 3. Install and configure Windows
Topic 2: Operational Procedures21%- Backup and disaster recovery
  • 1. Verify data integrity
  • 2. Implement backup strategies
  • 3. Perform disaster recovery procedures
- Documentation and professionalism
  • 1. Use professional communication skills
  • 2. Follow change management procedures
  • 3. Maintain accurate documentation
- Safety and compliance
  • 1. Understand environmental impacts
  • 2. Follow workplace safety procedures
  • 3. Handle hazardous materials properly
Topic 3: Software Troubleshooting23%- Security-related troubleshooting
  • 1. Identify malware symptoms
  • 2. Recover compromised systems
  • 3. Resolve unauthorized access issues
- Mobile and application troubleshooting
  • 1. Troubleshoot mobile OS issues
  • 2. Resolve connectivity problems
  • 3. Fix application crashes and freezes
- Operating system troubleshooting
  • 1. Fix application and driver errors
  • 2. Troubleshoot performance problems
  • 3. Resolve boot and startup issues
Topic 4: Security28%- Security best practices
  • 1. Apply least privilege principles
  • 2. Perform data destruction and disposal
  • 3. Implement physical security measures
- Threat prevention
  • 1. Detect and remove malware
  • 2. Secure end-user devices
  • 3. Prevent phishing and social engineering
- Security fundamentals
  • 1. Configure wireless security
  • 2. Apply encryption technologies
  • 3. Implement authentication and access controls

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q353-Q358):

NEW QUESTION # 353
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B: Dismissing the customer is unprofessional and violates proper customer service protocols.
C: Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D: Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication


NEW QUESTION # 354
A technician is helping a remote user. The technician asks the user to open a specific folder on the root directory of the computer. The user cannot find a folder with that name. The technician explains that a few settings are needed to allow the folder to appear. Which of the following should the user do to be able to see the folder? (Choose two.)

Answer: C,D

Explanation:
Opening File Explorer is required to access folder view options and navigate to the root directory.
Viewing hidden files must be enabled because some system folders are hidden by default and will not appear until this option is checked.


NEW QUESTION # 355
An administrator must deploy a new virtualization host running KVM. This server will host multiple VMs, running both Windows and Linux. Some of these VMs, which run graphic-intensive workloads, need to be accessed remotely by users. Which of the following remote access methods best match this environment?

Answer: D

Explanation:
SPICE is designed for remote access to virtual machines, particularly in KVM-based virtualization environments. It provides efficient handling of graphics, audio, input devices, and high-resolution displays, making it well suited for remotely accessing Windows and Linux VMs with graphics- intensive workloads.


NEW QUESTION # 356
A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
At large events such as music festivals, cellular towers may become congested due to the high volume of users attempting to connect simultaneously. This congestion causes slow or failed data connections, which explains the email application being unable to sync or connect. This is a common real-world mobile connectivity issue in crowded areas.
A: Lack of storage would prevent saving attachments, not prevent connection attempts.
B: Company firewalls usually don't affect mobile access unless specific device restrictions are enforced.
D: Organizers do not have the ability to block the internet signal; only carriers manage mobile bandwidth.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and connectivity issues.
Study Guide Section: Mobile network limitations - signal congestion and bandwidth issues


NEW QUESTION # 357
After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?

Answer: C

Explanation:
Running a mobile malware scan is the first step because the app installed from an advertisement could be malicious, causing excessive battery drain and overheating.


NEW QUESTION # 358
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