Get Updated Oracle 1Z0-1064-26 Exam Questions (2026)

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Profile options and system configuration 2. User and role management 3. SR outcomes and resolutions 4. Scheduled processes and automation 5. Service catalog and category hierarchy - Application Composer extensions 1. Object workflows 2. Custom objects and fields 3. Groovy scripting for business logic
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Work Assignment and Routing	- Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration
Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Coverage and service tiers 2. Milestones and operating calendars 3. Notifications and performance tracking
Redwood UX and AI Features	- AI capabilities 1. SR classification AI 2. Knowledge recommendations - Redwood interface configuration 1. Workflow implementation platform 2. Activities timeline

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q68-Q73):

NEW QUESTION # 68
Select three correct limits and restrictions when importing data from a file.

A. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
B. Both create and update operations are available for imported records.
C. By default, the import starts immediately after it is activated.
D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Answer: A,B,C

NEW QUESTION # 69
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

Answer: B

NEW QUESTION # 70
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management article links
B. Default communication preferences
C. Knowledge management language locales
D. Default timezone
E. Product and category filtering
F. Default chat channel preferences
G. Default notification preferences
H. Service request links

Answer: A,C,E,H

NEW QUESTION # 71
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B. Choose all optional result columns.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Do not choose any optional criteria columns.

Answer: A,C,D

NEW QUESTION # 72
Which two statements are true regarding the Audit History tab of a Service Request?

A. It is exportable to Excel.
B. It is searchable by date range, username, event type, event severity, and event duration.
C. It allows users to save searches for later reuse.
D. It is enabled by default.
E. It is available only to authorized administrators.

Answer: C,D

NEW QUESTION # 73
......

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