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| Certification Vendor: | Axelos (PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Managing Professional Transition |
| Exam Number: | ITIL-4-Transition |
| Related Certifications: | ITIL 4 Strategist modules (Direct, Plan and Improve) ITIL 4 Specialist modules (Create, Deliver and Support / Drive Stakeholder Value / High Velocity IT) ITIL 4 Managing Professional (MP) |
| Certificate Validity Period: | No expiry (lifetime) |
| Passing Score: | 70% |
| Exam Duration: | 130 minutes |
| Exam Format: | Multiple Choice, Scenario-based |
| Available Languages: | English |
| Real Exam Qty: | 40 questions |
| Exam Price: | USD $375 |
| Sample Questions: | ITIL ITIL-4-Transition Sample Questions |
| Exam Way: | Online proctored exam (PeopleCert) or in-person at authorized testing centers |
| Pre Condition: | Must hold ITIL v3 Foundation certificate (or ITIL v2 Foundation plus v3 Foundation Bridge) or any v3 intermediate certification (Service Manager, Practitioner, or Expert). Note: The ITIL 4 Managing Professional designation requires passing four exams after completing this transition exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-4-managing-professional |
>> Exam Sample ITIL-4-Transition Questions <<
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ITIL-4 Transition Exam covers a wide range of topics, including ITIL 4 service management practices, ITIL 4 service value system, service value chain, and ITIL 4 guiding principles. ITIL-4-Transition exam also focuses on the practical application of ITIL 4 practices in real-world situations. ITIL-4-Transition Exam is designed to test the candidate's knowledge and skills in ITIL 4 service management practices, as well as their ability to apply these practices to solve real-world problems.
NEW QUESTION # 17
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?
Answer: A
Explanation:
The most appropriate approach for the service provider is to use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired. This is because the service provider expects resistance to the changes and would like to manage communication in a sensitive way. By using a mix of communication methods, the service provider can reach a wider audience and cater to different preferences and needs of the staff. By ensuring that a feedback mechanism is included, the service provider can collect valuable input from the staff and address any concerns or issues that may arise. By allowing anonymity to be retained if desired, the service provider can encourage honest and candid feedback from the staff and avoid any fear of retaliation or negative consequences. This approach is aligned with the ITIL guiding principles of collaborate and promote visibility, keep it simple and practical, and optimize and automate12. It also follows the ITIL best practices for effective communication, such as communication is a two-way process, timing and frequency matter, and there is no single method of communication that works for everyone34. References:
* The 7 Guiding Principles of ITIL 4 - IFS Blog1
* The 7 Guiding Principles of ITIL 4: Practical Advice to Help You Make Decisions2
* Using ITIL's concepts: 5 principles of good communication3
* Importance of IT Communications in ITIL Implementation - Invensis Learning4
NEW QUESTION # 18
Which describes the value driven approach to service design?
Answer: C
Explanation:
Explanation
The value driven approach to service design is one of the seven guiding principles of ITIL 4, which are part of the ITIL 4 service value system (SVS). The SVS provides a flexible and adaptable approach to address service management challenges and utilize opportunities. It supports organizations in delivering value to their stakeholders in the form of goods, services, or other results1. The value driven approach to service design is based on the principle of focus on value, which states that everything an organization does should link back, directly or indirectly, to value for stakeholders2. This principle implies that service design should not be driven by technology, processes, or resources, but by the outcomes and benefits that customers and users expect from the service. To achieve this, service design should adopt an iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation. This means that service design should not be a one-time activity, but acontinuous cycle of improvement that involves testing, measuring, and validating assumptions and hypotheses about what customers and users value, and how the service can deliver it3. This approach also enables service design to respond to changing customer needs and expectations, as well as to emerging opportunities and threats in the market. By focusing on value, service design can ensure that the service is fit for purpose and use, and that it contributes to the organization's overall goals and objectives.
References:
ITIL 4 Managing Professional Transition Module, page 16
ITIL Service Design: Principles, Process and Its Importance, section 3.2.3 The ITIL 4 Service Value System Explained, paragraph 1 ITIL Service Value System (SVS), paragraph 1
NEW QUESTION # 19
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
Answer: A
Explanation:
Explanation
Toyota Kata is a way of managing teams, teaching them to adopt the methods used and perfected by Toyota. It is based on the idea of practicing routines or patterns that help people learn new skills and behaviors. By encouraging the practicing of routines to unlearn old habits and learn new ones, managers can help employees adjust to the different ways of working that Agile and DevOps require. For example, managers can use the Improvement Kata to help teams set challenging goals, experiment with solutions, learn from obstacles, and adapt to changing conditions. Managers can also use the Coaching Kata to provide feedback and guidance to teams, and help them develop scientific thinking and problem-solving skills. References:
Toyota Kata - Wikipedia
What is the Toyota Kata? | Kanban Tool
Toyota Kata - Habits for Continuous Improvements
NEW QUESTION # 20
From the perspective of a service provider how does the digital product lifecycle start?
Answer: D
Explanation:
Explanation
According to ITIL 4, the digital product lifecycle is a model that describes how digital products are created, delivered, and operated. The digital product lifecycle starts with the exploration of market opportunities, where the service provider identifies the needs and expectations of potential customers and stakeholders, and evaluates the feasibility and viability of creating a digital product that can meet those needs and expectations.
The exploration phase involves activities such as market research, customersegmentation, value proposition design, prototyping, and testing. The exploration phase aims to validate the problem-solution fit and the product-market fit of the digital product idea, and to generate feedback and insights that can inform the subsequent phases of the digital product lifecycle. References:
Digital product lifecycle: more speed, less chaos | Axelos
ITIL 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification
NEW QUESTION # 21
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
Answer: C
Explanation:
Explanation
According to ITIL 4, change enablement is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes. ITIL 4 recognizes that changes can vary in size, complexity, and risk, and therefore proposes different types of changes that require different levels of authorization and control. One of these types is standard change, which is a low-risk, pre-authorized change that is well understood and follows an agreed procedure. Standard changes are typically delegated to the service provider or the service consumer, depending on the nature of the change. For example, a software development team that makes many hundreds of small changes every week can be authorized to approve and implement these changes themselves, as long as they follow the agreed change model and comply with the relevant policies and standards. This way, the software development team can benefit from faster and more efficient change delivery, while minimizing the overhead and bureaucracy of the change enablement process. Therefore, the best answer is D. The other members of the software development team, as they can act as the change authority for standard changes within their scope of work. References:
ITIL 4 Change Management Process | Blog | Digital.ai1
ITIL 4's Move from Change Management to Change Enablement2
NEW QUESTION # 22
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