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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design | 42% | - Integration and data migration strategy - Healthcare data modeling - Solution design using best practices - Security, compliance and data access design - Define success metrics and reporting |
| Topic 2: Deploy | 5% | - Manage mobile and user experience - Pre-deployment validation and preparation - Post-deployment monitoring and optimization |
| Topic 3: Implement | 42% | - Configure applications and OmniStudio components - Set up care programs, patient management and workflows - Installation and configuration of Health Cloud - Customize features for specific use cases |
| Topic 4: Discovery | 11% | - Gather functional and technical requirements - Identify customer personas and stakeholders - Define required capabilities and use cases |
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NEW QUESTION # 81
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer airs to strike a balance between quality care and managing the cost of care effectively bystreamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?
Answer: D
Explanation:
Step 1: Requirement Analysis
* Payer needs tomanage healthcare expenseswhile ensuring quality, affordable care.
* Seeks tostreamline approval processesfor care requests.
Step 2: Utilization Management in Health Cloud
Utilization Management (UM) provides workflows and automation forreviewing, approving, or denying care requests. This supports balancing cost controls with quality care through evidence-based review processes.
Extract:
"Utilization Management helps payers manage costs and ensure members receive appropriate care by streamlining the review and approval process for pre-authorizations and care requests." Administer Health Cloud - Utilization Management Step 3: Review of Options
* A. Utilization Management:Directly addresses care request review, cost, and quality balance.
* B. Provider Network Management:Focuses on managing provider networks, not utilization/cost review.
* C. Intelligent Appointment Management:For scheduling only.
* D. Integrated Care Management:Focuses on care coordination, not cost/approval workflow.
NEW QUESTION # 82
Which two data exchange standards support clinical data in Health Cloud?
Answer: A,D
Explanation:
HL7v2 and FHIR R4 are two data exchange standards that support clinical data in Health Cloud. HL7v2 is a widely used standard for exchanging healthcare information electronically, such as patient demographics, orders, results, and billing1. FHIR R4 is the latest version of the Fast Healthcare Interoperability Resources standard, which defines a set of resources for representing and sharing healthcare data in a granular and interoperable way2. Health Cloud supports both HL7v2 and FHIR R4 data exchange through its Clinical Data Model, which maps various FHIR resources to Salesforce standard objects3.
Reference:
1: Review the Data Exchange Standards Unit | Salesforce Trailhead 2: FHIR R4 Support for Better Interoperability - Salesforce 3: Mapping FHIR v4.0 to Salesforce Standard Objects | Salesforce Health ...
NEW QUESTION # 83
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?
Answer: A
Explanation:
According to the Health Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.
NEW QUESTION # 84
A customer compliance department requires encryption at rest, notification of activities, and extensive field tracking.
What are some key considerations and recommended practices for supporting compliance in Salesforce?
Answer: C
Explanation:
Salesforce Shield provides the necessary tools to meet the compliance requirements of encryption at rest, activity notifications, and extensive field tracking. Below are the key considerations and practices:
Enable Salesforce Shield:
Platform Encryption: Encrypt sensitive data at rest to comply with regulations such as HIPAA and GDPR.
Field Audit Trail: Tracks changes to data, offering up to 10 years of historical data retention for auditing purposes.
Event Monitoring: Monitors user activities such as logins, data exports, and API calls to detect and respond to potential security threats.
Configure Data Classification:
Assign data sensitivity levels to fields (e.g., "Confidential," "Restricted") to help manage compliance requirements.
Use Event Monitoring:
Tracks user actions and system usage to ensure transparency and accountability, which is essential for audits.
Why Other Options Are Incorrect:
A: Security Health Check and Data Loss Prevention policies are useful but do not address encryption or comprehensive compliance tracking.
B: Two-factor authentication enhances security but does not address monitoring or extensive field tracking.
D: Role hierarchy and IP restrictions control access but do not address encryption, tracking, or activity monitoring.
Reference:
Salesforce Shield Overview
Event Monitoring Documentation
NEW QUESTION # 85
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality.
Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?
Answer: A,B
Explanation:
The two permission sets that an administrator should ensure are assigned so the users can access Provider Network Management are Health Cloud Standard permission set and Provider Network Management permission set. Health Cloud Standard permission set grants users access to Health Cloud features, such as Care Team, Care Plan, Timeline, etc. Provider Network Management permission set grants users access to Provider Network Management features, such as Provider Search, Provider Relationship Card, etc.
NEW QUESTION # 86
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