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| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Number: | GCP-GCX |
| Certificate Validity Period: | Typically 2 years (recertification required; may vary by policy update) |
| Exam Duration: | 120 minutes |
| Exam Price: | $300 (approximate, varies by region and provider) |
| Related Certifications: | Genesys Certified Professional Certification Genesys Cloud CX Certifications |
| Real Exam Qty: | 55–70 (varies by exam version) |
| Available Languages: | English |
| Exam Format: | Multiple Select, Multiple Choice, Scenario-based questions, True/False (occasionally reported in practice sources) |
| Passing Score: | 65%–75% (varies by exam version) |
| Recommended Training: | Genesys Cloud CX Training (official learning path) Genesys Cloud CX Documentation |
| Exam Registration: | Genesys Certification Portal |
| Sample Questions: | Genesys GCP-GCX Sample Questions |
| Exam Way: | Online proctored or authorized testing center (e.g., Pearson VUE depending on region/program) |
| Pre Condition: | No strict prerequisite; prior Genesys Cloud experience or foundational CX knowledge strongly recommended |
| Official Syllabus URL: | https://www.genesys.com/services/certifications |
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These Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice exams contain all the GCP-GCX questions that clearly and completely elaborate on the difficulties and hurdles you will face in the final Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam. Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) practice test is customizable so that you can change the timings of each session. ExamDiscuss desktop Genesys GCP-GCX Practice Test questions software is only compatible with windows and easy to use for everyone.
Genesys GCP-GCX Certification Exam is an excellent opportunity for professionals to validate their skills and knowledge in Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is designed to help professionals stand out in the competitive job market and gives them a competitive edge over their peers. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is comprehensive and challenging, covering a wide range of topics related to Genesys Cloud CX, and is ideal for professionals who work with Genesys Cloud CX, such as system administrators, technical support engineers, and consultants.
NEW QUESTION # 89
Which of the following statements defines a critical question in an Evaluation Form?
Answer: C
Explanation:
Reference:
Critical questions are questions that have a significant impact on the quality of an interaction. If answered "No", critical questions will result in an evaluation score of zero for the interaction, regardless of how other questions are answered. Critical questions are used to identify interactions that fail to meet minimum quality standards. Reference: https://help.mypurecloud.com/articles/create-an-evaluation-form/ https://help.mypurecloud.com/articles/evaluate-interactions/
NEW QUESTION # 90
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?
Answer: A
NEW QUESTION # 91
Which role is automatically assigned to a new user?
Answer: D
Explanation:
The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/communicate-user-role/
NEW QUESTION # 92
Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously
Answer: C
Explanation:
Genesys Cloud CX Collaborate is a feature within the platform that supports real-time communication and collaboration among users, including video chat capabilities. As of the latest documentation, Genesys Cloud CX Collaborate supports video chat with up to 8 people simultaneously. This feature facilitates effective team collaboration and communication, allowing team members to engage in video conferences and meetings directly within the Genesys Cloud environment, enhancing teamwork and decision-making processes.
NEW QUESTION # 93
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
Answer: B
Explanation:
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent. Routing is a process that determines how to handle incoming interactions based on various criteria, such as customer profile, agent skills, queue availability, etc. Routing can direct interactions to different resources, such as IVR menus, chatbots, voicebots, agents, queues, etc. Routing can also optimize the customer experience and the contact center performance by matching each interaction with the best available resource. Reference: https://help.mypurecloud.com/glossary/routing/ https://help.mypurecloud.com/articles/about-routing/
NEW QUESTION # 94
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