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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Weight	Objectives
Integrations & Advanced Features	10%	- Service Portfolio Management - Service Operations Workspace configuration - Integration between ITSM applications - Platform features: Workflows, Notifications, Reporting
Change Management	20%	- Change success measurement and reporting - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies - Change scheduling, risk assessment, and implementation
Configuration Management Database (CMDB)	5%	- CI identification, reconciliation, and normalization - CMDB data model, classes, and relationships - CMDB integration with ITSM processes
Incident Management	30%	- Incident lifecycle and process flow - Configuration of incident properties, fields, and states - Assignment rules, escalation, and notifications - Integration with CMDB and other ITSM modules
Request Fulfillment & Service Catalog	15%	- Catalog variables, order guides, and workflows - Service catalog design, items, and categories - Request lifecycle, approval, and fulfillment processes - Service level agreements for requests
Problem Management	20%	- Problem resolution and closure processes - Known error and workaround management - Root cause analysis and documentation - Problem lifecycle, identification, and investigation

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CIS-ITSM Test Questions | New Study CIS-ITSM Questions

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q184-Q189):

NEW QUESTION # 184
The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?

A. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.
B. Grant the VP of Marketing the ability to log in as a user who is an administrator.
C. Enable the Marketing User permission on the user record for the VP of Marketing.
D. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing.

Answer: A

NEW QUESTION # 185
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

A. States for the requested item records can be renamed
B. Define a Service Level Agreement for a stage
C. Stage labels and names can be changed
D. Estimated durations can be set

Answer: C,D

NEW QUESTION # 186
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)

A. IP Address
B. UI Page
C. Label
D. HTML
E. Lookup Select Box
F. Container Start

Answer: B,C,D,F

Explanation:
Explanation/Reference:

NEW QUESTION # 187
Which of the following CANNOT be performed by catalog_manager role?

A. Maintain Catalog Item
B. Maintain Categories
C. Create Catalog Task
D. Update Catalog.manager

Answer: C

Explanation:
Creating a catalog task can be done by a user with catalog_admin role.

NEW QUESTION # 188
By default, CAB Approval is only requested for normal changes with moderate to high risk.

A. True
B. False

Answer: A

NEW QUESTION # 189
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