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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional |
| Exam Number: | AP-211 |
| Passing Score: | 60% |
| Exam Format: | Multiple-choice, Multiple-select |
| Available Languages: | English |
| Real Exam Qty: | 30 |
| Exam Duration: | 60 minutes |
| Sample Questions: | Salesforce AP-211 Sample Questions |
| Exam Way: | Online Proctored / Onsite Testing Center |
| Pre Condition: | Successfully completed the Health Cloud Accredited Professional Learning Path on Partner Learning Camp. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Health-Cloud-Accredited-Professional-Exam-Guide |
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NEW QUESTION # 66
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
Answer: A
Explanation:
Step 1: Requirement
Define workflow for call center users focused on prior authorization status checks.
Step 2: Best Practice for Workflow Discovery
Discovery should be user-centered, involving direct engagement with actual users (personas).
Observing and documenting their daily processes identifies real pain points and optimization opportunities.
Extract:
"Best practice for workflow discovery is to interview and observe key personas, document their processes, and map opportunities for automation and optimization." Salesforce Architect - Business Process Discovery Other options (industry research, previous projects, or proof of concept) do not provide the necessary user insight for workflow design.
NEW QUESTION # 67
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication Interactions from the pharmacy.
Which two Integration patterns should a consultant recommend?
Choose 2 answers
Answer: C,D
Explanation:
The requirement is:
Push patient medication updates to an external pharmacy immediately → This is an event-driven use case.
Receive immediate confirmation about medication interactions from the pharmacy → This requires a synchronous call/response pattern.
The correct integration patterns are:
A . Platform Event
Best for real-time, event-driven notifications when medication information is updated in Health Cloud.
Ensures the pharmacy receives updates as soon as they occur.
D . Apex HTTP Callout
Supports synchronous communication with external systems.
Allows Health Cloud to send a request and receive an immediate confirmation/response about medication interactions from the pharmacy.
Why not the others?
B . Industries ETL - This is for batch, large-volume data movement, not real-time event-driven updates or immediate confirmations.
C . OmniStudio Integration Procedure - Great for orchestrating data retrieval/manipulation across systems, but it's not designed for event-driven updates with confirmation requirements.
Salesforce Health Cloud Reference:
Salesforce Integration Patterns and Practices:
"Use Platform Events for event-driven, near real-time messaging between Salesforce and external systems."
"Use Apex callouts when Salesforce must send a request and wait for an immediate response."
NEW QUESTION # 68
A provider has moved an existing office to a new location and wants to ensure that whenever a patient books an appointment on the existing portal, the patient receives an email with the new address.
How should a developer modify the existing Create Appointment Integration Procedure to solve the request?
Answer: A
Explanation:
To ensure that the new office address is sent to patients via email after booking, you need logic in the Integration Procedure that checks the office location and triggers the correct email template.
Conditional Blocks in Integration Procedures allow developers to execute actions (like sending a specific email) only when certain conditions are met-such as the new office location.
Extract:
"Use a Conditional Block in an Integration Procedure to execute logic based on data values or conditions. For example, send a specific notification when a record matches certain criteria." (Source: Omnistudio Standard Guide - Integration Procedures) Why not A, B, or C?
Removing Try-Catch, building If-Elself logic, or only updating test conditions do not leverage the maintainable and declarative power of Conditional Blocks in Integration Procedures.
NEW QUESTION # 69
Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure that those who need to schedule the visits have the right permission set license. Which permission set license should a consultant assign in this scenario?
Answer: A
Explanation:
The ' Manage Home Health ' permission set license grants users the necessary permissions to plan, manage, and schedule home healthcare visits. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Manage Home Health) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality. The implementation should be tested with representative healthcare data and end- user workflows so that relationships, permissions, automation, and integration behavior remain consistent from the source transaction through the user experience.
Study Guide references/topics:Deploy - Scheduling; Permissions
NEW QUESTION # 70
An administrator for Bloomington Caregivers has added an Enhanced Timeline to an existing Patient Lightning page showing patient interactions, including records from a custom object developed to track caregiver preferences.
What else should the administrator complete post deployment of the enhanced timeline?
Answer: A
Explanation:
After deploying Enhanced Timeline, you must register the custom object to the Timeline before it will appear in the Timeline component on the Lightning page.
Extract:
"Add new objects to the Timeline after deployment in setup, then update the Timeline component to include them." (Source: Administer Health Cloud - Enhanced Timeline)
NEW QUESTION # 71
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