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The second format of Salesforce Certified Business Analyst (BA-201) is the web-based practice exam that can be taken online through browsers like Firefox, Chrome, Safari, MS Edge, Internet Explorer, and Microsoft Edge. You don't need to install any excessive plugins or Software to attempt the web-based Practice BA-201 Exam. All operating systems also support the web-based practice exam.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| Topic 2: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 3: Business Process Mapping and Optimization | 12% | - Map existing business processes - Identify improvement opportunities - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce |
| Topic 4: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Support development teams with clarification - Define and plan user acceptance testing |
| Topic 5: Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Identify business goals, strategies, and challenges |
| Topic 6: Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups |
Taking practice tests is particularly helpful for those who have exam anxiety. Our practice tests are user-friendly and customizable. Windows support the desktop practice test software. Our web-based practice test is compatible with all browsers and operating systems. The web-based Salesforce Certified Business Analyst (BA-201) practice test is similar to the desktop-based exam and can be taken on any browser without needing to download separate software.
NEW QUESTION # 174
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
Answer: C
NEW QUESTION # 175
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
Answer: C
Explanation:
The business analyst should prioritize US-4007 and US-4009 because they are the most critical work items.
US-4007 is the work item that will allow customers to submit support tickets, and US-4009 is the work item that will allow customer service representatives to view and respond to support tickets. These two work items are essential for the MVP to be functional.
US-4008 is a less critical work item because it will allow customers to track the status of their support tickets.
This work item is important, but it is not essential for the MVP to be functional.
US-4010 is the least critical work item because it will allow customers to rate the quality of customer service.
This work item is important, but it is not essential for the MVP to be functional.
In conclusion, the business analyst should prioritize US-4007 and US-4009 because they are the most critical work items. These two work items are essential for the MVP to be functional.
NEW QUESTION # 176
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
Answer: A
Explanation:
This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the process. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-stakeholder-engagement-skills
NEW QUESTION # 177
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?
Answer: A
Explanation:
The mistake that the business analyst made when creating this story is that the persona is undefined. A persona is a fictional representation of an end user who has a specific role, goal, or need. A user story should specify the persona as part of its format: "As a [persona], I need [need], so I can [goal]". Specifying the persona can help the business analyst communicate who will use the feature and why it matters to them. The goal and the need are defined in this user story. The goal is to increase efficiencies and improve closure rates by better tailoring sales offerings. The need is visibility to customers' purchase history details. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user- stories https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep
/customer-discovery
NEW QUESTION # 178
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?
Answer: B
NEW QUESTION # 179
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