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| Section | Weight | Objectives |
|---|---|---|
| Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Implement search functionality and content tagging - Configure email and notification templates - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality |
| Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Define scope and create solution design - Assess organizational readiness for digital transformation |
| Change Management and Training | 13% | - Create training materials and end-user guides - Develop user adoption strategy and documentation - Plan and execute change management activities - Define support processes and escalation paths |
| Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization |
| Solution Design and Business Logic | 28% | - Design data access and visibility rules - Implement security model (profiles, permission sets, sharing rules) - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Design Experience Cloud site architecture (themes, templates, branding) |
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NEW QUESTION # 71
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
Answer: C,D
Explanation:
Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.
NEW QUESTION # 72
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that SalesforcePRM can help with channel sales, lead distribution, and co- marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
Answer: B,C,D
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:
* Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.
* AI-Powered Knowledge Base: Youcan provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.
* Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.
NEW QUESTION # 73
Cloud Kicks (CK)wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?
Answer: A,D,E
Explanation:
Three features that CK should use to organize content on its site are Content Topics, Content Graph, and Navigation Tree. Content Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. Content Topics can be assigned to any content, such as articles, posts, or files.
Content Graph is a feature that analyzes the relationships between content and topics and suggests relevant content to users based on their interests and preferences. NavigationTree is acomponent that allows you to create a hierarchical structure of topics and subtopics that users can browse through to find content.
NEW QUESTION # 74
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
Answer: B,D
Explanation:
Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 75
Which three permissions are included for a delegated administrator?
Choose 3 answers
Answer: B,C,E
Explanation:
Three permissions that are included for a delegated administrator are A, D, and E. A delegated administrator is a user who has limited administrative privileges to perform certain usermanagement tasks on behalf of an administrator. A delegated administrator can create and edit external user records, generate new passwords for external users, and manage permission sets for external users on their account. A delegated administrator cannot manage object access or add external users to multiple accounts.
NEW QUESTION # 76
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