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Microsoft MB-280 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Thema 2	Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.
Thema 3	Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.

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Microsoft Dynamics 365 Customer Experience Analyst MB-280 Prüfungsfragen mit Lösungen (Q97-Q102):

97. Frage
A company uses Dynamics 365 Sales Professional.
A new enterprise sales owner team must be created. The sales manager will be responsible for adding members and removing members from the team; a developer is available to assist.
You need to create the new team.
Which two values must you configure? Each correct answer presents part of the solution.
(Choose two.)
NOTE: Each correct selection is worth one point.

A. Team administrator
B. Team description
C. Team channel name
D. Business unit name
E. Team name

Antwort: A,E

Begründung:
Create an owner team
1. Make sure that you have the System Administrator, Sales Manager, Vice President of Sales, Vice President of Marketing, or CEO-Business Manager security role or equivalent permissions.
2. Go to Settings > Security. In Microsoft Dynamics 365 for Outlook, go to Settings > System > Security.
3. Select Teams.
3. On the Actions toolbar, select New button.
5. Enter a team name.
6. Select a business unit. [Only for Dynamics 365 Sales Enterprise].
7. Enter an administrator.
8. Select Owner in Team Type.
9. Complete other required fields, and then select Save.
If you don't select the business unit to which the team will belong, by default, the root business unit is selected. The root business unit is the first business unit created for an organization. [Only for Dynamics 365 Sales Enterprise] Reference:

98. Frage
Your company wants to enable Al features in their systems and use Copilot for Sales to connect to Dynamics
365 Sales data. You need to ensure that all eligible users have access.
Which three actions should you perform? Each correct answer presents part of the solution. Choose three.
NOTE: Each correct selection is worth one point.

A. Install Copilot for Sales in Microsoft Outlook.
B. Create a policy in Teams to install and pin Copilot for Sales and enable meeting transcripts.
C. Assign users the correct privileges to use Copilot for Sales in Teams.
D. Enable Copilot for Sales in Dynamics 365.
E. Verify server-side synchronization is enabled and users have the correct security roles in Dynamics 365.

Antwort: C,D,E

Begründung:
* Enable Copilot for Sales in Dynamics 365:
* To make Copilot features available, you must enable Copilot for Sales within Dynamics 365.
This involves setting up the environment so that Copilot can access and utilize the sales data effectively.
* Verify Server-Side Synchronization and Security Roles:
* Copilot for Sales relies on server-side synchronization to ensure data flow between Dynamics
365 and other services, such as Teams. Ensure that server-side synchronization is enabled and that users have the necessary security roles in Dynamics 365 to access and use Copilot.
* Assign Privileges for Copilot in Teams:
* Ensure that users have the correct privileges within Teams to access Copilot. This might involve configuring access policies and permissions so that eligible users can utilize Copilot features during their interactions within Teams.
Reference: Microsoft Documentation - Configure and Use Copilot for Sales

99. Frage
An organization is using Microsoft Power Query when connecting to data sources in Dynamics
365 Customer Insights - Data.
You need to load contacts to Customer Insights - Data using Power Query.
Which is an appropriate action to take when using Power Query to ingest data?

A. You can add additional tables to the data source using Get Data functionality in the Power Query.
B. You must create a separate Power Query data source for each table you wish to ingest.
C. After you save a Power Query data source, you have to manually trigger the initial refresh process.
D. You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.

Antwort: A

Begründung:
When using Power Query in Dynamics 365 Customer Insights - Data, you have the flexibility to add additional tables to your data source through the Get Data functionality. This allows you to manage multiple tables and sources efficiently within a single Power Query environment.

100. Frage
Drag and Drop Question
Your organization believes sales representatives can gain a lot of value from generative AI support in their daily tasks.
A group of early adopters has been identified and grouped into an Entra user group named "AI Early Adopters." You need to install Copilot for Sales in Microsoft Outlook in order to deploy it to this group.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Antwort:

Begründung:

Explanation:
Reference:
https://learn.microsoft.com/en-us/microsoft-sales-copilot/install-viva-sales-as-an-integrated-app

101. Frage
You created and published lead scoring models in the Dynamics 365 Customer insights - Journeys application.
Your marketing team members inform you that they are NOT able to view the lead scoring insights. You confirm the lead scoring models are published and are Live.
You need the marketing team to be able to view the lead scoring insights.

A. Set automatic lead scores cleanup to No lo capture the scoring.
B. Re-publish the lead scoring models to allow the system to capture the insights.
C. Assign the Lead Score Viewer security role to the users.
D. Set all leads to Active state to capture the insights.

Antwort: C

Begründung:
For team members to view lead scoring insights, they must have appropriate permissions, specifically the Lead Score Viewer role in Dynamics 365 Customer Insights - Journeys.
Even though the lead scoring models are published and live, without the correct security role, users will not have access to view the insights.
Assigning the Lead Score Viewer role ensures that the users have the necessary access rights to review the lead scoring insights generated by the models.
Reference: Microsoft Documentation - Configure Security Roles for Lead Scoring

102. Frage
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