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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. Top down and bottom up perspectives of operations strategy
  • 3. The stages of development of operations strategy
  • 4. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 5. From implementing to supporting to driving strategy
- Analyse the role and activities of operations management in organisations
  • 1. Operations management in different types of organisations
  • 2. The extent of operations management in organisations
  • 3. Definitions of operations and operations management
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
- Analyse operations improvement strategies
  • 1. Lean operations and waste reduction
  • 2. Benchmarking techniques
  • 3. Continuous improvement (Kaizen)

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CIPS Operations Management Sample Questions (Q82-Q87):

NEW QUESTION # 82
Where a company produces many different but similar products, what is this dimension known as?

Answer: C

Explanation:
This is high variety. Variation is about fluctuations in demand. See p.49


NEW QUESTION # 83
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

Answer: D

Explanation:
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section


NEW QUESTION # 84
Building redundancy into operational procedures increases what for an organisation? Select TWO

Answer: A,D

Explanation:
the correct answers are costs and reliability. 'Building in redundancy' means having a backup for if something goes wrong. An example is in a hospital where there is a main electricity server, but if this breaks, there is a backup generator which can power the building. In IT, you may have a back-up hard-drive for if you lose your data. Having a backup will incur additional costs, but it also improves reliability. P.101


NEW QUESTION # 85
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

Answer: B

Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.


NEW QUESTION # 86
Which of the following situations would use a fixed-position layout?

Answer: A

Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.


NEW QUESTION # 87
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