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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Implementation	38%	- License and access management - Post-sales process enablement - Data migration and integration - Order Capture setup - Contract management configuration - Industry-specific component setup - Initial setup and configuration - Product and pricing configuration
Test and Deploy	13%	- Testing strategy and scenario design - Deployment planning and execution - User acceptance testing management
Discovery	13%	- Document customer business needs, value and vision - Understand current state architecture - Identify gaps between requirements and standard capabilities
Solution Design	36%	- Understand deployment tools and best practices - Define future state architecture - Map Energy and Utilities Cloud components to requirements - Design future state business processes - Validate data model fitment - Define security and data access model

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q71-Q76):

NEW QUESTION # 71
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A. Streaming data API
B. SSO data access
C. Metadata API
D. Omnichannel data access

Answer: D

Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 72
What's an example of a parent and child premise record?

A. The parent premise is the type of service provided, and the child is the apartment.
B. The parent premise is the apartment building, and the child is the apartment unit.
C. The parent premise is the apartment unit, and the child is the apartment building.
D. The parent premise is the apartment, and the child is the type of service provided.

Answer: B

NEW QUESTION # 73
An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
How can a consultant achieve this without custom code?

A. Using Field Mapper
B. Adding fields in CPQ configuration
C. Creating Apex trigger
D. Adding fields in Checkout method

Answer: A

Explanation:
Salesforce Energy and Utilities Cloud enables consultants to map fields from quotes to orders without custom code by using the Field Mapper tool. This feature is designed to streamline the conversion process, ensuring that custom fields populated during the quote capture process are automatically populated in the corresponding order records. By utilizing Field Mapper, consultants can configure field mappings directly within the Salesforce UI, eliminating the need for custom Apex code and simplifying the configuration process. Reference = Field mapping capabilities in Salesforce CPQ (Configure, Price, Quote) and Salesforce Energy and Utilities Cloud are covered in detail in the Salesforce documentation, which includes guidance on using Field Mapper to automate the transfer of information between different objects: https://help.salesforce.com/articleView?id=cpq_field_mapping.htm&type=5

NEW QUESTION # 74
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
B. Use the Create Payment Plan action in the Contact Center Console.
C. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
D. Work with an external debt collection agency to ensure customers pay their outstanding amount.

Answer: B

NEW QUESTION # 75
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A. Payment reminders
B. Electronic funds transfers
C. Rate change notifications
D. Customer satisfaction surveys

Answer: B

NEW QUESTION # 76
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