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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Influence 2. Campaign Management - Sales Productivity 1. Leads 2. Accounts and Contacts 3. Opportunities
Topic 2: Configuration and Setup	20%	- User Interface Configuration 1. Lightning Experience Settings 2. App Customization - Company Settings 1. Fiscal Year Configuration 2. Organization Settings 3. Business Hours and Holidays
Topic 3: Workflow and Process Automation	16%	- Automation Tools 1. Approval Processes 2. Flow Builder 3. Business Process Automation
Topic 4: Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Activities 3. Chatter
Topic 5: Service and Support Applications	11%	- Customer Support 1. Knowledge 2. Case Management 3. Entitlements
Topic 6: Object Manager and Lightning App Builder	20%	- Object Customization 1. Record Types 2. Custom Objects 3. Fields and Relationships - Page Customization 1. Dynamic Forms 2. Lightning Record Pages
Topic 7: Data and Analytics Management	14%	- Analytics 1. Reports 2. Dashboards - Data Management 1. Duplicate Management 2. Data Quality 3. Import and Export Data

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Salesforce Salesforce-Certified-Administrator英語版 & Salesforce-Certified-Administrator合格内容

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Salesforce Certified Administrator 認定 Salesforce-Certified-Administrator 試験問題 (Q11-Q16):

質問 # 11
The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

A. Email Templates
B. Email-to-Case
C. Email Alerts
D. Email Notifications

正解：B

質問 # 12
What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.

A. Enable the organizations Email approval response setting.
B. Specify initial submission actions within the approval process.
C. Create a flow to automatically approve all records.
D. Add the Items to approve component to the approvers home page.
E. Update the organizations chatter setting to allow approvals.

正解：A、D、E

質問 # 13
Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.
What is the likely cause?

A. Permission sets were removed when the user was deactivated.
B. The stage of the Opportunity records was changed to closed lost.
C. The record type of the Opportunity records was changed.
D. The records were manual shared with the user.

正解：D

質問 # 14
Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?

A. Utilize a flow to identify the correct queue and assign the case.
B. Create an Escalation Rules to send cases to the correct queue.
C. Configure Email-to-Case so emails are delivered to the correct queue
D. Use a custom email services to set the owner of the case upon creation.

正解：C

質問 # 15
Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.
How should an administrator create the dashboard without changing any sharing setting?

A. Update the dashboard to folder settings to manager for the sales reps role.
B. Build individual dashboards for profiles that need to see the enterprise results.
C. Create a dashboard with the running User set as someone who can see all Opportunities
D. Add a filter to the dashboard to filter the opportunities by owner role.

正解：C

解説：
Explanation
Creating a dashboard with the running user set as someone who can see all opportunities is a way to create an enterprise-wide dashboard of all open opportunities in the pipeline without changing any sharing settings. The running user determines what data is displayed on the dashboard based on their access level and permissions; if the running user can see all opportunities, then the dashboard will show all opportunities regardless of who views it. Updating the dashboard folder settings to manager for the sales reps role does not create an enterprise-wide dashboard; it only controls who can access the dashboard folder, not what data is displayed on the dashboard. Adding a filter to the dashboard to filter the opportunities by owner role does not create an enterprise-wide dashboard either; it only shows opportunities owned by users in certain roles, not all opportunities. Building individual dashboards for profiles that need to see the enterprise results is not a feasible solution; it would require creating multiple dashboards for different profiles and maintaining them separately, which is inefficient and redundant. References:
https://help.salesforce.com/s/articleView?id=sf.dashboards_running_user.htm&type=5

質問 # 16
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