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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Domain Expertise20%- Nonprofit Solution Identification
  • 1. Program and volunteer management solutions
    • 2. Marketing and engagement solutions
      • 3. Fundraising and donor management solutions
        • 4. Trailhead, AppExchange, and Community resources
          Analytics5%- Reporting and Insights
          • 1. Campaign tracking and engagement measurement
            • 2. Salesforce reporting for nonprofits
              Solution Design20%- Architecture Design
              • 1. Design scalable nonprofit data models
                • 2. Align solutions to nonprofit business requirements
                  Integration and Data Management15%- Data Handling
                  • 1. Data quality and deduplication concepts
                    • 2. Data import and migration strategies
                      Implementation Strategies and Best Practices- Project Delivery
                      • 1. Consulting best practices for nonprofit implementations
                        • 2. Risk identification and mitigation
                          - NPSP Configuration and Setup
                          • 1. Household Account Model implementation
                            • 2. Install and configure Nonprofit Success Pack

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                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q236-Q241):

                              NEW QUESTION # 236
                              A nonprofit using Volunteers for Salesforce on their website wants their volunteers to be able to update their contact information.
                              What does the consultant need to configure to make this possible?

                              Answer: B

                              Explanation:
                              To allow volunteers to update their contact information on the nonprofit's website using Volunteers for Salesforce (V4S), follow these steps:
                              Access Setup:
                              Navigate to Setup in Salesforce.
                              Enable Guest User Permissions:
                              Go to Sites and Domains > Sites.
                              Click on the site label for your volunteer portal.
                              Click on Public Access Settings.
                              Under Field Permissions, make sure the necessary fields (like Contact fields) have the correct read and write permissions for the guest user profile.
                              Grant Guest Users Update Access:
                              Ensure that "Grant Guest Users Update Access" is checked. This setting allows guest users, typically those who access your site without logging in, to update certain fields like their contact information.
                              Test the Configuration:
                              As a volunteer, navigate to the relevant page on the nonprofit's website.
                              Test updating the contact information to ensure that the changes are correctly reflected in Salesforce.
                              This configuration allows volunteers to update their contact details directly from the website, ensuring that the information in Salesforce is always up-to-date.
                              Salesforce Help Documentation: Sites and Public Access Settings.


                              NEW QUESTION # 237
                              A nonprofit organization wants a report that compares giving at a consistent point in time from year to year.
                              Now should the consultant set this up?

                              Answer: A

                              Explanation:
                              To compare giving at consistent points in time from year to year, the best solution is to set up a Reporting Snapshot on Opportunities. A Reporting Snapshot allows you to capture data at specific points in time and then compare it across different periods. Here are the steps to set this up:
                              Create the Report:
                              Create a report on Opportunities that includes the relevant data you want to capture (e.g., donation amounts, dates).
                              Ensure the report filters are set to capture data for the specific time frames you are interested in.
                              Create a Custom Object:
                              Create a custom object to store the snapshot data.
                              Add fields to this custom object that correspond to the fields in your report.
                              Set Up the Reporting Snapshot:
                              Navigate to Setup.
                              In the Quick Find box, type "Reporting Snapshots" and select "Reporting Snapshots".
                              Click "New Reporting Snapshot".
                              Name the snapshot and select the source report you created.
                              Select the target object (the custom object you created).
                              Map the fields from the report to the fields in the custom object.
                              Schedule the Reporting Snapshot:
                              Set up a schedule for when the snapshot should run (e.g., daily, weekly, monthly).
                              Save and activate the schedule.
                              By capturing the data at regular intervals, you can generate historical reports that compare giving over different years at consistent points in time.
                              "Set Up Reporting Snapshots" from Salesforce Help: Reporting Snapshots
                              "Salesforce Reporting Snapshots for Nonprofits" from Salesforce.org: Salesforce.org Guide


                              NEW QUESTION # 238
                              A nonprofit conducts background checks on all prospective volunteers. Only the volunteer manager and executive director should be able to access the fields related to background checks on the Contact object.
                              How should the consultant configure the security settings?

                              Answer: D

                              Explanation:
                              To restrict access to fields related to background checks on the Contact object so that only the volunteer manager and executive director can access them, the consultant should:
                              Create a Permission Set:
                              A permission set is a collection of settings and permissions that gives users access to various tools and functions.
                              Creating a permission set that includes access to the specific fields related to background checks allows for precise control over who can view and edit these fields.
                              Grant Field-Level Security:
                              Within the permission set, set field-level security to ensure only the specified users can view and edit the background check fields.
                              This ensures that sensitive information is only accessible to authorized personnel.
                              Assign the Permission Set:
                              Assign the permission set to the volunteer manager and executive director.
                              This approach provides flexibility and security, ensuring that only the designated users have the necessary access without altering the overall role hierarchy or creating unnecessary sharing rules.
                              Salesforce documentation on Permission Sets: Permission Sets
                              These solutions ensure efficient and secure handling of data and permissions within the Salesforce Nonprofit Cloud.


                              NEW QUESTION # 239
                              A nonprofit is using Nonprofit Cloud Case Management. Case managers need to share the initial, midterm, and final client assessments; updates or notes on the client; and pertinent alerts about the client with other staff within the nonprofit who also provide services to the client.
                              Which two approaches should a consultant recommend to meet the requirement?
                              Choose 2 answers

                              Answer: A,B

                              Explanation:
                              To meet the requirement of sharing client assessments, notes, and alerts among staff within the nonprofit using Nonprofit Cloud Case Management, the following approaches are recommended:
                              Create a Public Group:
                              Create a Public Group that includes all staff members who need access to the client information.
                              This group will be used to grant shared access to the relevant records.
                              Steps to Create a Public Group:
                              Go to Setup.
                              Enter "Public Groups" in the Quick Find box and select it.
                              Click "New Group" and add the necessary staff members.
                              Create Sharing Rules:
                              Set up sharing rules for the Assessments, Client Notes, and Client Alerts objects to share these records with the Public Group.
                              This ensures that any updates or new records created within these objects are automatically shared with the staff group.
                              Steps to Create Sharing Rules:
                              Go to Setup.
                              Enter "Sharing Settings" in the Quick Find box and select it.
                              Select the relevant object (e.g., Assessments).
                              Click "New" under Sharing Rules and define the criteria and target group (Public Group created earlier).
                              These steps ensure that relevant client information is shared with the appropriate staff, enhancing collaboration and service delivery.
                              Salesforce Help: Creating Public Groups
                              Salesforce Help: Defining Sharing Rules


                              NEW QUESTION # 240
                              A development associate received a corporate matching gift that the original donor did not indicate was to be matched.
                              Which solution should the consultant recommend?

                              Answer: D

                              Explanation:
                              When a corporate matching gift is received and the original donor did not indicate that it was to be matched, the consultant should recommend using the "Find Matched Gifts" feature. This feature helps in identifying and linking the matching gift to the original donation:
                              Select Find Matched Gifts: This option is available within the Nonprofit Success Pack (NPSP) and is designed to help match donations.
                              Click on the Find More Gifts button: This button will allow the development associate to search for and match the original donation with the corporate matching gift.
                              This process ensures that all matched gifts are accurately recorded and credited appropriately.
                              Salesforce Nonprofit Success Pack Documentation
                              Salesforce Trailhead: Matching Gifts in NPSP


                              NEW QUESTION # 241
                              ......

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