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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Performance Analytics and Reporting | 15-20% | - KPI tracking and metrics - Data visibility and sharing settings - Custom report creation - Pre-built reports and dashboards |
| Topic 2: Mobile Application Features | 10-15% | - Offline capabilities - Photo capture and attachments - Digital asset access - Consumer Goods Cloud mobile app overview |
| Topic 3: Tasks and Activities Management | 15-20% | - Calendar integration - Activity types and templates - Task completion and tracking - Task creation and assignment |
| Topic 4: Retail Execution | 20-25% | - Visit planning and scheduling - Route optimization basics - GPS tracking and location services - Store and account management - Check-in and check-out workflows |
| Topic 5: Consumer Goods Cloud Overview and Configuration | 15-20% | - Consumer Goods Cloud architecture and data model - Configuration settings and administrative controls - User licensing and permission sets - Consumer Goods Cloud product overview and key capabilities |
| Topic 6: Inventory and Stock Management | 15-20% | - Stock replenishment workflows - Product information management - Inventory reconciliation - Inventory tracking features |
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NEW QUESTION # 20
Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?
Answer: A,B
Explanation:
Industries Order Management (OM) provides multiple orchestration item types to manage human tasks, system tasks, and external service calls. For field technician data capture, Salesforce recommends manual data capture orchestration items combined with OmniScripts, so technicians enter information directly instead of relaying it verbally-reducing errors and improving data quality.
A Manual Orchestration Item (Option C) creates a human task assigned to a technician and pauses the orchestration until the technician completes the task. This is the exact pattern used when capturing installation details, device identifiers, serial numbers, modem MAC addresses, or activation parameters.
A Push Orchestration Item (Option A) is also applicable when a task must be automatically "pushed" to an external party (like a field technician mobile app). The Push item assigns the work and embeds the OmniScript UI, enabling the technician to directly enter data, ensuring accuracy and eliminating the error-prone phone call process.
Options B and D (Milestone and Callout items) represent automated system tasks and do not support interactive technician data capture.
NEW QUESTION # 21
Which option can be performed by using salesforce Maps with Consumer Goods Cloud?
Answer: B
Explanation:
Salesforce Maps integrated with Consumer Goods Cloud allows the creation of layers of Retail Stores, aiding in geographical and spatial analysis for field operations.
NEW QUESTION # 22
How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory- check appointment?
Answer: D
Explanation:
A merchandiser can perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment by using the Salesforce Mobile App. The Salesforce Mobile App is a mobile version of Salesforce that allows users to access and use various features and tools on their mobile devices. A check-in is a feature that allows users to record their arrival at a location, such as a retail store, by using their device's GPS. A check-in can be performed by tapping the Check In button on the visit record in the Salesforce Mobile App. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 34.
NEW QUESTION # 23
Which of the following have promotions associated with them using the Consumer Goods Cloud Data Model?
Answer: C
NEW QUESTION # 24
Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users.
What should a Consultant propose to meet UC's requirements?
Answer: D
Explanation:
For a residential B2C scenario in Communications Cloud, Salesforce recommends a short, direct sales flow that minimizes CRM steps like Leads and Opportunities. In B2C, the objective is usually to let customers (or agents on behalf of customers) configure, price, and purchase in as few steps as possible, often closing within a single interaction or within a very short time window-well within UC's three-day target.
Communications Cloud provides a pattern where CPQ actions are performed directly on the Order object for B2C/B2B2C flows, especially when:
The sales cycle is short.
There is no need for complex pipeline management.
The customer is buying directly (web, community, call center).
Option C reflects this: a Custom Buyflow (OmniScript) is used as the guided selling UI, invoked in a way that works for agents and authenticated community users, and it operates directly on the Order as the commercial transaction record. CPQ logic (cart, pricing, validation, promotions) is executed on the Order, which aligns with standard B2C digital commerce patterns in Communications Cloud.
Option A and B introduce a heavier Lead → Opportunity → Quote → Order process, which is more appropriate for complex B2B sales and contradicts the "short sales process" requirement. Option D still centers the process on a Quote, which is typically used where negotiation or longer cycles are expected. For UC's fast B2C use case with direct or assisted buying, Order-centric CPQ via a Buyflow (OmniScript) is the recommended approach, making C the correct choice.
NEW QUESTION # 25
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