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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes
Topic 2: Data and Analytics Management	17%	- Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization - Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup
Topic 3: Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration
Topic 4: Service and Support Applications	10%	- Case management 1. Cases, queues, assignment rules, escalation rules 2. Support processes and entitlements - Knowledge and Communities 1. Knowledge base setup and usage 2. Community configuration and access
Topic 5: Productivity and Collaboration	10%	- Mobile and integrations 1. AppExchange and third-party integrations 2. Salesforce Mobile App capabilities - Chatter 1. Feeds, groups, collaboration features - Activity management 1. Tasks, events, calendars
Topic 6: Sales and Marketing Applications	10%	- Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books - Marketing tools 1. Marketing automation capabilities 2. Campaigns, campaign influence
Topic 7: Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. App navigation and customization 2. Custom Lightning pages and components - Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships
Topic 8: Configuration and Setup	15%	- User interface configuration 1. Navigation and global settings 2. Declarative customization options - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access - Company settings 1. Fiscal year, business hours, currency management 2. Default settings and organizational structure

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Salesforce Certified Administrator Sample Questions (Q34-Q39):

NEW QUESTION # 34
What are two capabilities of Customer Communities? (Choose two.)

A. The Customer Community can be customized with corporate branding.
B. Customers can log, view, edit, and close their own cases.
C. Customers can view and edit contacts related to their own accounts.
D. The Customer Community and its users can be created without additional licensing.

Answer: A,B

Explanation:
Section: Volume J

NEW QUESTION # 35
Will two different users get the same search results on searching for a common keyword?

A. No
B. Yes

Answer: A

NEW QUESTION # 36
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?

A. Use a partner community to track the Contacts.
B. Create a new Contact record for each agency.
C. Enable Contacts to multiple Accounts.
D. Create a Junction object to track many-to-many relationship.

Answer: C

Explanation:
Contacts to multiple accounts is a feature that allows you to associate a single contact with multiple accounts, both business and personaccounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account.References:https://help.salesforce.com/s/articleView?
id=sf.contacts_multiple_accounts.htm&type=5

NEW QUESTION # 37
When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank – Red Package).

A. False
B. True

Answer: B

NEW QUESTION # 38
A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field?

A. The deleted field can be restored up to 15 days after deletion, but all data will be lost.
B. The deleted field and its data can be restored up to 15 days after deletion.
C. The deleted field and its data can be restored up to 30 days after deletion.
D. The deleted field and its data CANNOT be restored.

Answer: A

NEW QUESTION # 39
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