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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Available Languages: | French, German, English, Chinese (Simplified), Italian, Portuguese, Polish, Chinese (Traditional), Spanish, Japanese |
| Exam Price: | USD 383 |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Extension Modules |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple-choice |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% |
| Exam Duration: | 60 minutes |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
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NEW QUESTION # 52
How does an enabling value stream contribute to value creation?
Answer: B
Explanation:
An enabling value stream contributes to value creation by supporting the operation and performance of core value streams. That is why option A is correct. Core value streams directly create or deliver value for service consumers, while enabling value streams provide the capabilities, resources, coordination, or support needed for those core streams to function effectively. Examples may include procurement, onboarding, internal platform management, or knowledge management processes that do not directly serve the customer at the final interaction point but are essential for smooth service creation and delivery. ITIL takes a holistic view of value creation and recognizes that many important workflows are indirect. These supporting streams do not replace core value streams, but they strengthen them by improving reliability, speed, quality, and consistency across the wider operating model.
NEW QUESTION # 53
How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?
Answer: D
NEW QUESTION # 54
Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?
Answer: A
Explanation:
The answer comes from the glossary definition. ITIL defines an organization as "a person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives." Option A reproduces that idea directly, so it is the correct choice. The other options refer to different concepts. A partnership is a relationship between two organizations that work closely together to achieve common goals and objectives. Culture is a set of values shared by a group of people, expressed through behaviour, ideas, beliefs, and practices. A service journey is the sum of activities and interactions performed by organizations engaged in service relationships. None of those definitions matches the wording in the question as closely as "organization." ITIL also clarifies that an organization can be a whole company, part of a company, a group of companies, or even a self-employed individual, depending on context. That broad definition is why the term is used so consistently across the framework. Since the question is clearly testing exact glossary terminology, A is the verified answer.
NEW QUESTION # 55
Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
Answer: B
Explanation:
A close reading of the lifecycle chapter makes this straightforward. In the introduction to the "operate" activity, ITIL says this activity includes running technology platforms and systems, ensuring performance and availability, performing routine tests, backups, monitoring, and capturing and processing events. Those phrases appear together in the official description and match the wording of the question almost exactly. That means option C is correct. Deliver is different because it concerns providing services to users, onboarding or offboarding users, maintaining service quality standards, and gathering consumer feedback. Support is triggered when service quality or product performance deviates from agreed levels and focuses on restoration and user assistance. Transition is about introducing new or updated products into operational environments.
None of those descriptions fits the routine operational work listed in the question. ITIL also notes that operate is often invisible to customers, except when it affects service availability or performance. So the correct lifecycle activity for backups, monitoring, and event handling is operate, not deliver, support, or transition.
NEW QUESTION # 56
What is continuous integration?
Answer: C
Explanation:
Continuous integration is the practice of regularly merging code into a central repository, typically supported by automated builds and tests, so option B is correct. Its purpose is to detect integration issues early, improve quality, and support a smoother flow of changes through the build and transition activities. By integrating frequently, teams reduce the risk and complexity that arise when many changes are combined late. Automated testing and validation are essential because they provide fast feedback and confidence that the new code still works as expected. Option A describes continuous deployment rather than continuous integration. Options C and D do not match the ITIL or software delivery meaning of the term. Continuous integration supports value stream performance by making change safer, faster, and easier to manage.
NEW QUESTION # 57
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