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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Sales Process Automation	20%	- Sales Processes and Record Types 1. Sales Path and Guidance 2. Approval Processes
Opportunity Management	14%	- Opportunity Lifecycle 1. Stages and Forecasting 2. Products and Price Books
Lead Management	12%	- Lead Assignment and Routing 1. Lead Scoring and Conversion Rules
Sales Cloud Data Model and Configuration	15%	- Standard and Custom Objects 1. Account and Contact Relationships 2. Lead Conversion Process
Sales Productivity Features	12%	- Collaboration and Productivity Tools 1. Email Integration and Activity Management
Data Management and Integration	15%	- Data Quality and Import Tools 1. Data Loader and Import Wizard 2. Duplicate Management
Sales Analytics and Reporting	12%	- Reports and Dashboards 1. Sales Performance Metrics

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q159-Q164):

NEW QUESTION # 159
The Universal Containers contact Center offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two Reports should the contact center manager present to executive management? Choose 2 Answers

A. Average call handle time by team
B. Number of cases created using Communities
C. Number of cases closed by self-service users.
D. Number of IVR inquires without agent involvement

Answer: B,C

NEW QUESTION # 160
Universal Containers purchased a new marketing database list and wants to use it to run an email campaign for the launch of a new product. The sales team will be responsible for evaluating the respondents and identifying the decision maker before going through the sales process with a prospect.
What steps should a consultant recommend in this scenario?

A. Create a campaign, qualify the respondents, and create accounts and contacts.
B. Create a campaign, associate the leads to the campaign, and qualify the respondents.
C. Create leads, convert them to opportunities, and qualify the respondents on the opportunities.
D. Create both account and contact records, then associate the contacts to the campaign.

Answer: B

NEW QUESTION # 161
Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with ...opportunities are missing Contacts.
Which feature should a consultant recommend to build this report?

A. Joined report
B. Cross filter
C. Custom filter
D. Custom report type

Answer: B

Explanation:
A cross filter is a feature that allows users to filter a report by related objects and their fields, such as accounts with or without opportunities. A cross filter can be added to any report type that supports cross filters, such as accounts, contacts, leads, or opportunities. By using a cross filter, Universal Containers can build a report that shows accounts with opportunities that are missing contacts, such as accounts with opportunities without contacts.

NEW QUESTION # 162
Cloud Kicks (CK) has two sales divisions: a franchise sales division and a public sales division. The sales reps for each division have different user profiles. The sales reps for the franchise sales division should only be able to set up Business Accounts.
What should the consultant recommend meeting this requirement?

A. Use sharing rules to share Accounts between franchise and public divisions.
B. Ask Salesforce Support to disable Person Accounts in CK's org.
C. Ensure there are a minimum of two Record Types for Person Accounts.
D. Remove Person Account Record Types from the franchise sales user profile.

Answer: D

NEW QUESTION # 163
Some of the large accounts at Northern Trail Outfitters have many contacts. Sales reps want to see how these contacts relate to each other and understand the reporting structure.
Which feature should the consultant recommend to meet this requirement?

A. Contact Roles
B. Contact Hierarchy
C. Contacts to Multiple Accounts

Answer: B

Explanation:
To help sales reps see how contacts relate to each other and understand the reporting structure within large accounts, the consultant should recommend using the Contact Hierarchy feature. Contact Hierarchy provides a visual representation of the relationships between contacts within an account, showing the reporting structure and connections. This feature is particularly useful for managing complex accounts with multiple contacts and understanding their organizational structure.

NEW QUESTION # 164
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