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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Manage mobile forms and workflows |
| Topic 2: Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order reporting and analytics - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order products, services, and notes |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Configure map view and route optimization - Configure schedule board and board features - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization - Handle scheduling conflicts and rescheduling |
| Topic 4: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Set up and configure customer assets - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Configure work order types and incident types - Configure scheduling configurations and booking setup |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
>> Examcollection MB-240 Questions Answers <<
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NEW QUESTION # 148
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 149
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
Answer: B,D,E
NEW QUESTION # 150
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 151
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 152
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Create or edit an existing view in the Bookable Resource Bookings Views, and add it to the Schedule Assistant.
Does this meet the goal?
Answer: A
NEW QUESTION # 153
......
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